Supervisor, Quality Assurance

For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you.

The Quality Assurance Supervisor is responsible for overseeing quality control operations, leading a team of quality inspectors and technicians, and ensuring all manufactured products meet established quality standards, customer specifications, and regulatory requirements. This role requires strong leadership skills, technical expertise, and the ability to drive continuous improvement initiatives. 

Key Responsibilities

• Supervise and train QA personnel in inspection techniques, quality standards, and operating procedures


• Lead root cause analysis and implement corrective and preventive actions


• Identify opportunities and support creation and implementation of plant processes and/or product improvement projects


• Develop, review, and maintain quality documentation, including inspection plans and test procedures


• Collaborate with production, engineering, and maintenance teams to address quality issues and implement corrective actions


• Implement and maintain quality management systems


• Ensure adherence to company quality policies and industry regulations


• Schedule and assign work activities to ensure adequate coverage across all shifts


• Collaborate with union representatives on quality-related matters and grievance resolution


• Communicate with suppliers to address incoming material quality issues


• Communicate with customers regarding quality requirements and complaint resolution


• Participate in internal and external audits

Qualifications

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  An associate degree in quality management, quality engineering, or a combination of relevant education and experience

  
  


• 3+ years of quality assurance experience in a manufacturing environment


• 2+ years of supervisory or leadership experience


• Strong understanding of Quality Management Systems (QMS) principles


• Ability to coach, develop, support, and guide a team with technical skills


• Good communication and interpersonal skills with the ability to effectively present information and respond to questions


• Demonstrated knowledge of measurement and testing equipment


• Proficiency in quality tools and methodologies


• Proficient in MS Office applications such as Excel, Outlook, PowerPoint, and Word


• Excellent leadership, communication, and problem-solving skills


• Understanding of manufacturing processes and production systems

Preferred Qualifications

• Bachelor’s degree in Engineering, Quality Management, or a related field


• Experience with quality software systems and databases


• Familiarity with regulatory requirements (FDA, OSHA, EPA as applicable)


• Experience in union manufacturing environment

What we offer

• Base salary and bonus program


• Medical, dental, vision, life insurance effective on date of hire


• Generous 401(k) Plan


• Defined Contribution Plan


• Paid vacation and paid holidays


• Tuition reimbursement


• Professional growth and development programs to help advance your career!

Official Contact Information

• Email: All official emails will come from an @Swisher.com address


• Website: Verify job listings and contact details on https://careers.swisher.com

Important: We will never contact you via Teams, Zoom, or Google Meets. If you qualify for an interview, the proper meeting method will be shared with you beforehand. Confidential information should only be shared through secure methods outside of email.