Supervisor, Quality Control

Supervise key functions of quality control operations for all materials in distribution center, inbound and outbound inventory including frames, cases, pop, and packaging

Ensure accurate and timely recording, tracking and reporting of all quality reviews, analysis and transactions

Monitor workflow and procedure for assigned areas

Implement and manage quality control procedures for inspection and compliance with product specifications including, but not limited to, visual product quality standards, compliance with product specifications and technical tolerances, damage or defective, accuracy of vendor documentation, inbound packaging, labeling, and carton marks

Plan and execute QC inspection schedules in line with all inbound freight to include issuance of allocation percentage of receipts for inspection, vendor documentation review for compliance and timely inspection process and return to inventory

Ensure daily system updates on all transactions.

Monitor and report weekly compliance related issues; manufacturing quality, vendor documentation discrepancy, vendor receiving discrepancy, damages, inbound packaging, ticketing and labeling, system holds and QC blocks, and proposed resolutions

Manage and report vendor related issues to document non-compliance, propose and close corrective action, determine vendor chargeback, return to vendor for repair and vendor scorecard

Supervise production teams to ensure quality and packaging standards are checked during pick, VAS, and outbound ships and issues addressed timely

Oversee quality inspections during returns process to ensure goods posted back into inventory are compliant and meet standard

Inspect and send for repair or rework frames according to product standard and change requirement.

Review quality concerns with leadership and recommend resolution to any routine or complex issues; communicate with factory sources and coordinate returns; assure quality resolution and track implementations

Work closely with other departments in supply chain, distribution center and sales to address and track issues for timely resolution and system updates

Supervise directly and/or through subordinates all activities associated with quality control procedures and compliance

Establish and maintain working relationships with key personnel and communicates with internal and external clients as needed

Manage team members including employees functioning as Assistant Supervisors, Lead Clerks, Clerks and temporary personnel

Responsible for recommending annual objectives and profit plan

Monitor hours worked, provide coaching and performance reviews for team members and temporary personnel

Supervise team member’s attendance records and schedules, and ensure that the department is properly staffed at all times

Interview for open positions as needed

Assure team members receive appropriate programs to develop technical and leadership skills, thereby stimulating personal growth and development of subordinates

Administer company safety program and takes timely corrective action to prevent injury and destruction of company property.

Assist other teams to complete special projects or time sensitive tasks as needed

Perform all duties as assigned

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience

Minimum of 2 years of leadership experience in a business-related environment

Strong computer skills required; Working knowledge of SAP preferred; Working to intermediate knowledge of MS Excel a preferred

Excellent interpersonal communication skills required

Excellent project management skills and experience managing large projects required. 

Must be able to prioritize work

Must be able to work accurately and safely under pressure

Overtime and weekend hours may be required

Travel domestic and international

#LI-MARCHON

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

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