Supervisor - Repair - SC

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for a Supervisor - Repair for our Pendleton, SC location. This position supports product repair center activities throughout the entire product life cycle, and works on continuous improvement of repair quality, cost, and delivery to meet our customer expectations and organizational goals. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Main Objective: Provides leadership and supervision over the repair department. Manages and improves the decontamination, inventory, investigation and repair of returned medical devices to meet our customer expectations and organization goals.

Essential Duties and Responsibilities:

• Ensures effective employee relations and provides employee coaching and development.


• Provides leadership for quality, productivity, safety, and morale to achieve positive results and a productive work environment.  


• Works to continuously improve processes and increase employee skills per training requirements.


• Completes annual performance evaluations in a timely manner and ensures compliance with company policies and procedures.


• Manages employee work schedules and overtime. Ensures department compliance with company policies.


• Manages decontamination, inventory, investigation, repair, and disposition of returned devices as required per procedures and policy.


• Manages department inventory activity to maintain operational levels and support business and organizational goals.


• Ensures documentation supporting service and complaint processes is timely and meets requirements.


• Create device history records for repair devices.


• Responsible for ensuring preventative maintenance is performed on equipment as required.


• Act as liaison between cross functional departments to maintain up to date knowledge of business trends and policy and adjust department according to new business developments.


• Creates and manages department metrics, analyzes data and identifies trends for further review by appropriate departments and management.


• Works with project teams to provide timely support to ensure projects are successful.


• Ability to travel up to 5%

Education and Experience:

• High school diploma or equivalent required. Bachelor’s degree preferred.


• 3 years of experience in a production/manufacturing environment required.


• Experience servicing medical devices or similar products preferred.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Knowledge of FDA Quality System Requirements, ISO 13485 Quality System Requirements, ISO 14971 Risk Management Requirements and Good Manufacturing Practices. Familiar with Bio-hazardous material handling, storage, and disposal.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently sits; uses hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 5 pounds. Potential exposure to Blood Bourne Pathogens, Hepatitis B vaccination series shots recommended.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics of this job occasionally expose the employee to potentially contaminated product, moving mechanical parts, high pressure air systems, airborne particles, risk of electrical shock, potentially toxic chemicals, and sharp tools. The noise level in the working environment is usually moderate. Air-conditioned production work environment.

Arthrex Benefits

• Medical, Dental and Vision Insurance


• Company-Provided Life Insurance


• Voluntary Life Insurance


• Flexible Spending Account (FSA)


• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)


• Matching 401(k) Retirement Plan


• Annual Bonus


• Wellness Incentive Program


• Free Onsite Medical Clinics


• Free Onsite Lunch


• Tuition Reimbursement Program


• Trip of a Lifetime


• Paid Parental Leave


• Paid Time Off


• Volunteer PTO


• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.