Supervisor Retail Experience- Latrobe

Description

• High school diploma or equivalent required
• 3-5 years of similar or transferrable experience required
• Certified and experienced NMLS preferred
• Strong lending experience required - Consumer, Mastercard, Home Equity
• Excellent member service skills
• Ability to build relationships through excellent communication skills
• Strong knowledge of Clearview’s products and services
• Ability to meet goals and assist employees to making goals
• Strong analytical skills
• Proficient computer skills
• Ability to maintain accuracy in a fast-paced environment
• Exercise sound decision-making skills as it relates to balancing risk, profitability, and member service
• Ability to assist in managing the activities of the financial center in a highly competitive market – growth, marketing promotions, facilities, and operational changes
• Ability to work flexible hours based on operational needs

• Supports management with in the moment coaching and monitors staff to meet/exceed financial center, as well as individual, sales and service goals.
• Along with management, assigns, monitors, and reviews staff assignments to ensure completion of duties according to established procedures and timeframes.
• Monitors employees’ attendance, job performance and conduct.
• Maintains all necessary department records in accordance with established procedures.
• Contributes to regular staff meetings, huddles, and training sessions to enhance teamwork, share information, improve productivity and maintain proper security and operations.
• Handling of a cash drawer may be required.
• May serve as a Notary.
• May process consumer and real estate loans.
• May actively manage loan queues to ensure approved loans are funded.
• Ensures staff is trained on all policies and procedures.
• Handle other duties as assigned.

• Provide leadership through modeling of behaviors and bring forward new ideas and new ways of creating a member experience.
• Demonstrate empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
• Practice active listening in communications with others, giving someone full attention and listening to understand, not just respond.
• Apply creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; find ways to meet individual, team and member goals by navigating through barriers.
• Endorse and embrace Clearview’s Commitment to Leadership which outlines management expectations for culture, communication, employee development, managing effectiveness, and community engagement.
• Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.