Supervisor - Retail Operations

Responsibilities:

• Provide guests with the highest level of customer service.


• Maintain awareness of security in all shops.


• Keep track of, account for and replenish all clothing, souvenirs, etc.; stock merchandise, logging all items received, damaged and transferred for end of month inventory count.


• Handle all complaints and problems that may occur in a courteous and professional manner.


• Complete and submit all paperwork that is due on a daily, weekly, or monthly to the Retail Manager.


• Ensure proper pricing of merchandise.


• Oversee cashiers’ variances solving transactions and mistakes, and audit cashier banks.


• Maintain a smooth selling floor.


• Ensure employees are implementing store promotions and sales contests.


• Ensure all “Specialty Brand” programs are followed and standards upheld.


• Responsible for store replenishment of goods; including buying to realistic ROS (rate of sale), following sales and turnover goals, creating purchase orders and paying invoices.


• Assist with monthly inventory.


• Complete and issue timely evaluations for subordinates.


• Conduct formal and informal training for subordinates.


• Conduct formal and informal coaching and counseling with subordinates.


• Reward and recognize superior performers.


• Ensure that employees work safely and follow all safety rules.


• Ensure compliance with relevant laws and regulations as well as company policies and procedures.


• Maintain up-to-date knowledge of industry and competition.


• Ensure effective communication within the department and company.


• Hold subordinates accountable for established performance expectations.


• Motivate and develop staff; provide advice and guidance as appropriate.


• Comply with and enforce compliance with the company’s recycling program standards.


• Carry out daily directives given by the Retail Manager and/or Assistant Retail Manager


• Interviews, selects, hires and retains superior employees


• Perform other duties as assigned.

Work Environment:

• Must be available to work weekends, holidays, and nights as scheduled

Additional Benefits:

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:

• $20.00/ hr