Supervisor, Retail Sales and Operations (Contract Role)

JOB DESCRIPTION:

The Retail Sales & Operations Supervisor will be responsible for assisting with all aspects of the daily front-end and back-end operations of our brick-and-mortar retail store, kiosk(s), and e-commerce sites (with a primary focus on e-commerce). In addition, this detail-oriented candidate will assist with TD Ballpark inventory management, customer service, retail sales and promotions, and game-day staffing.

Please note this is a contract role now through September 30, 2027.

RESPONSIBILITIES:

• Ensure that the ultimate fan experience and service are consistently delivered and all customer issues are dealt with in a prompt and courteous manner.


• Oversee our two e-commerce platforms, via Shopify and MiLB Auctions.


• Lead the Jays Shop keyholders and associates with day-to-day operations, including opening/closing, processing sales, cash reconciliation, and reporting, including non-game days and game days.


• Execute full physical inventory counts at a minimum of 2 times per year to maintain accurate data in the inventory management system.


• Assist with product ordering and receiving, inventory processing, and stocking.


• Collaborate with the manager to create and execute cresting of Jerseys for retail and internal requests.


• Continued collaboration with the Toronto Merchandise department and all departments located in Florida – TD Ballpark and Player Development Complex.


• Achieve online revenue goals by maintaining accurate product listings, optimizing website content, and safeguarding inventory integrity with monthly audit checks.


• Collaborate with the graphic/social media coordinator to market and promote online and in-store sales.


• Identify opportunities to implement and improve upon current standards and practices.


• Assist with additional TD Ballpark business and facility operations as needed.


• Other duties as assigned.

QUALIFICATIONS:

• High School Diploma or GED 


• Experience working in a fast-paced, high-volume retail environment – sports and entertainment preferred.


• 2-3+ years in a supervisory retail role. 


• Experience with Teamwork Commerce, or similar inventory management and POS systems.


• Experience with Shopify or a similar e-commerce platform.


• Highly motivated and adaptable/


• Strong project management, verbal, and communication skills with exceptional attention to detail.


• Ability to work evenings, weekends, and holidays as required.


• Knowledge of Microsoft Office Suite.


• Experience in photography or use of Canva and/or Adobe Cloud is a plus.

ADDITIONAL PHYSICAL REQUIREMENTS: 

• Must be able to lift up to 40 pounds.


• Stand for the entire length of the shift.


• Walk throughout the stadium (if needed)


• May be required to work in confined/narrow spaces


• Ability to work in various temperatures


• Safely climb and descend ladders.

Blue Jays has a strong commitment to diversity, accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to [email protected].