Supervisor - Revenue Cycle - Patient Access

It's more than a career, it's a calling.

IL-SSM Health Good Samaritan Hospital - Mount Vernon

Worker Type:

Regular

Job Highlights:

The Supervisor of the Revenue Cycle and Patient Access team will assist with leadership and support to the staff as well as operational management.

Pay Range:

$58,364.80 - $87,547.20

Pay Rate Type:

Salary

SSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law.

Job Summary:

Directs and coordinates activities of subordinate staff to provide excellent customer service and improve the quality of departmental operations. Demonstrates a consistent standard of excellence to which departmental work is expected to conform.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Assists the leader with all aspects of registration to promote complete, accurate, and timely hospital billing—maximizing collectible and minimizing uncollectible accounts. 
• Analyzes information provided from leader to ensure all objectives are being met and monitoring for trends to educate staff and inform leader of any issues that might arise that require escalation measures.   
• Addresses patient complaints in a timely and courteous manner.   
• Manages front-end processes, such as point-of-service collections, patient check-in and registration, and other duties as assigned.  
• Ensures appropriate staffing levels and assists leader with keeping an accurate schedule to be followed by staff.  
• Ensures staff is compliant and current on required trainings . 
• Performs regular audits to ensure registration quality on registrars. 
•  Ensures appropriate levels of understanding, awareness, and compliance with all applicable federal, state, and agency laws, regulations, guidelines, and professional standards.   
• Collaborates with the other departments to ensure all areas of trending errors are addressed and given sufficient communication . 
• Works with other supervisors and department leaders on day-to-day operations cross functional activities. 
• Provides input for hiring, training, leading, and evaluating staff. 
• Performs other duties as assigned.

EDUCATION

• Associate's degree or equivalent combination of experience and education

EXPERIENCE

• Two years' experience

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 

• None

Department:

8701150033 PAS - Good Sam

Work Shift:

Variable Shift (United States of America)

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. 

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.