Supervisor Revenue Cycle-Behavioral Health

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Location: DeKalb, IL

This is a full-time position, 40 hours/week.

Required: Three (3) years of experience in a hospital setting or related field.

The Supervisor, Revenue Cycle reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The supervisor provides overall leadership in planning, organizing, and directing activities that support patient access within the system. The supervisor monitors staff productivity, quality, and efficiency to ensure excellent patient safety and satisfaction and timely and accurate billing. Serves as a role model for all aspects of professional, communication, education and leadership activities. Demonstrates the ability to be organized and function well in stressful situations.

Responsibilities:

• Demonstrates I-CARE values (Integrity, Compassion, Accountability, Respect and Excellence) in daily work and interactions.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with way-finding.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments and hospitals. Communicates effectively with others, respects diverse opinions
• Uses organizational and Unit/Departmental resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
• Orders and maintains office supplies and uniforms, where appropriate, in a cost effective manner.
• Serves as expert for all software and equipment systems utilized in the department.
• Serves as liaison with TIS for all equipment and software issues.
• Runs necessary reports as directed by the department manager.
• Maintains Team Site for the department.
• Has a working knowledge of Microsoft Excel, Word and PowerPoint. Measured through testing and completion of work assignments.
• Has a working knowledge of Kronos for timekeeping of staff payroll and appropriate usage of paycodes and comments to assure proper allocation of productive and non-productive salary expense.
• Uses timely, effective communication methods (e.g., email, huddles, one-on-one's, etc) to update staff on departmental priorities and programs.
• Creates a culture of respectful communication by listening, demonstrating approachability, practicing meeting/voicemail/email courtesy.
• Ask for staff input; listens to varied perspectives and solutions.
• Demonstrates ability to communicate effectively and efficiently across departments/sectors of the system with all levels of management and with patients, visitors and other customers.
• Works with Manager to acknowledge and celebrate individual and team contributions.
• Returns all voicemail/email messages and customer calls within one business day.
• Utilizes and models AIDET principles when interacting with patients and or families.
• Collaborates with Manager to make effective hiring decisions. Ensures orientation process and competencies are met.
• Identifies staffs' individual skills and interests; provides timely, positive, constructive feedback: addresses performance gaps as they occur with clear action plans and timelines for improvement.
• Works cooperatively with Manager to complete mid-year and annual evaluations and individual reviews with all staff.
• Involves staff in planning and decision-making as appropriate. Holds staff accountable for follow-through and results.
• Solves problems and makes decisions. Troubleshoots operational processes, making appropriate recommendations to Manager.
• Independently schedules, organizes and carries out staff meetings evidenced by documented agendas/minutes. Holds staff accountable for all pertinent information.
• Clearly articulates directions from management and works toward achieving the needed/desired outcomes.
• Facilitates recruitment, promotion and retention of employees.
• Conducts regular rounds to monitor the productivity of staff. Assigns work load based up on findings.
• Recommends procedure changes and updates as appropriate. Develops procedures and job aids as appropriate.
• Translates the department goals and mission into targets for the assigned staff and is held accountable at the individual level with measurable
• outcomes.
• Performs weekly QA to maintain departmental excellence and compliance with standards, system policy & procedure, and HIPAA regulations.
• Demonstrates willingness to flex schedule to meet department needs outside of normal work hours.
• Assists Manager with any reports or special projects.
• Provides performance improvement functions through data collections and documentations reviews.
• Coordinates the scheduling and staffing of the department including the authorization and approval of vacation schedules, education time, schedule changes and use of overtime. Creatively manages staffing resources to maintain productivity goals for worked hours.
• Serves as the main contact for other areas in the Revenue Cycle.
• Performs all aspects of patient support services in a manner which optimizes patient safety and satisfaction.
• Perform Cash Drawer reconciliation, where appropriate.
• Monitor point of service cash collections, communicating to staff daily/monthly/quarterly/yearly achievements in relation to department goals.
• Monitor and manage work queues and dashboard to manage department denials, where appropriate.
• Serves as expert in all operational processes that support the department.
• Works toward increasing knowledge in all aspects of Revenue Cycle.
• Provides mentoring to staff.
• Promotes staff education through professional organizations and best practice seminars to continuously strive for top decile performance.
• Supports ongoing learning and skill development for self and staff. Provides coaching and education to ensure any necessary cross-training is completed.

Required:

• Three (3) years experience in a hospital setting or related field.
• High School Diploma or equivalent.
• Collaborative team player with a high degree of confidence interacting with patients, physicians and hospital leadership.
• Able to effectively communicate in English, both verbally and in writing.

Preferred:

• Experience as a Lead or Coordinator.
• One year experience in a Revenue Cycle role.
• Bachelor's Degree
• Strong analytical skills and proficiency with Microsoft products to analyze and trend data.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.