Supervisor, Servicing

Company : Libra Solutions

Job Description - Supervisor, Servicing

Oasis is seeking a Supervisor, Servicing to be responsible for leading, managing and coaching our Servicing team. This team is responsible for all transactions post-funding for both internal and external customers on multiple business lines. Our goal is to provide outstanding support and nurture relationships, while maximizing recovery dollars and minimizing losses. The Supervisor will be expected to manage the team towards achieving key performance metrics by developing best practices, coaching, and holding team members accountable for performance. We are looking for a driven, customer-centric, detail-oriented individual that enjoys a challenge and is comfortable having difficult conversations.

Position Responsibilities:

Supervise and lead a team of servicing professionals
Ensure customer service excellence through team-member coaching
Monitor, execute against and achieve KPI results on a daily, weekly, monthly, and annual basis
Mentor and coach team members to empower confidence and increase productivity to meet individual and department goals
Build relationships with business partners and team members of all levels to create a positive, professional work environment that focuses on collaboration and providing exceptional customer experiences
Manage daily productivity efficiency assessment and management of staffing to meet workflow
Hold team members accountable for execution of KPIs
Onboard and train new Servicing team members
Overall sense of ownership for all post-funding functions

Qualifications

High School or equivalent required; college degree preferred
Bilingual English-Spanish a plus

1-3 years of supervisory experience in a high-volume sales call center
Experience supervising a team of customer service, collections, or servicing professionals
Excellent verbal and written communication skills with the ability to communicate with all levels of staff
Understanding and experience with phone queues and call center/customer service metrics
Excellent telephone communication skills and active listening skills
Ability to work independently with minimal supervision
Experience working in a fast-paced, growth environment
Knowledge of Microsoft Office products is required

BENEFITS

Oasis offers competitive compensation and benefits that include medical, dental and vision plans, 401(k), flexible spending account and paid time off.

ABOUT US

When life gets hard, we make it easier! With almost 20 years of experience, Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. We also provide medical lien funding through MoveDocs – a cloud-based fintech company designed to be an end-to-end solution for personal injury law firms to help uninsured and under-insured patients gain access to healthcare they need but cannot afford. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible.

Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide which gives us an amazing platform to service our customers. Also, part of Libra Solutions is Probate Advance, the leading provider in inheritance funding. The combination of our footprints, relationships, technology, and funding power solidified our combined companies as the premier leaders in medical lien, inheritance and pre-settlement funding and servicing. #LI-LD1

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Supervisor, Servicing

Job Description - Supervisor, Servicing

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