Supervisor (Supportive Housing)

The Supportive Housing Supervisor will oversee the day-to-day operations of two permanent supportive housing programs. Supervise a team of case managers by providing ongoing training and support. Ensure that case managers are effectively meeting participant needs using a harm-reduction, person-centered, and trauma-informed approach. Provide guidance and intervention when challenging situations arise. Ensure documentation is thorough and completed in a timely manner. Perform responsibilities professionally, in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.

Hours of Operation: M-F from 9a-5p with some flexibility required

Position’s Essential Functions

· Supervise three Case Managers. Ensure supervisions are thoroughly documented. Train and develop staff. Develop schedules and assign work. Evaluate staff performance. Collaborate with part-time program nurse.

· Work alongside supervisees in assessing participant needs and implementing person-centered and trauma-informed interventions to meet these needs

· Implement a harm reduction-focused and housing first approach

· Complete monthly record audits.

· Oversee day-to-day management of the program

· Quickly respond to and support staff in managing program crises

· Follow incident reporting procedures

· Identify and communicate any challenges to the Program Director

· Establish and maintain mechanism for receiving referrals and maintaining waitlist. Effectively prioritize based on participant needs.

· Connect with local referral sources including the Springfield/Hampden County Continuum of Care, community partners, and self-referrals

· Establish lasting relationships with landlords

· Maintain relationships with community providers and members to ensure ease of access that will support the goal of permanent housing acquisition including benefits advocacy, food pantries, employment services, etc.

· Build new relationships through ongoing outreach and networking

· Provide short-term following along and advocacy after housing placement to address immediate concerns and mediate any barriers to sustained tenancy.

· Complete documentation requirements including assessments, progress notes, data entry, performance evaluations and other necessary feedback and support team in effectively completing their required documentation. Track completion of this documentation

· Manage program funds/debit card/receipts in accordance with MHA’s fiscal policy

· Ensure completion of housing/subsidy paperwork in collaboration with APG

· Prepare and maintain various reports. Collect and deliver required reports, records, and documentation to appropriate administration department in a timely manner.

· Coordinate participant moves

· Actively participate in program related community-based provider meetings and meetings with funders or other stakeholders.

· Ensure supervisees are completing required trainings

· Perform other similar or related duties as responsibilities necessitate or as assigned by supervisor

Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.

· Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.

· Good oral, written, computer, and organizational skills.

· Demonstrated ability to adapt to the changing needs of the program participants.

· Strong interpersonal skills, patience, caring, and compassion.

Education and Experience

· High school diploma or equivalent (GED) required; bachelor’s degree preferred

· Previous Supervisory experience required

· Requires previous experience working with those experiencing homelessness and mental health/substance use challenges

· Previous experience helping individuals obtain housing preferred

· Bilingual preferred

· Candidates with lived experience of homelessness preferred

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability