Supervisor Telecommunications

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Beverly, MA, retains its small-town charm while offering big-city amenities. Visitors and residents can enjoy scenic beaches, parks, galleries, shops, restaurants, theatres, eclectic dining, and historic sites. Known as "The Garden City" for its miles of beautiful coastline and easily accessible public parks, Beverly is a postcard community showcasing all that New England has to offer and more!

The Supervisor of Telecommunications provides coordination and oversight of all Switchboard functions including creation and management of all Processes and Protocols, Training, and Quality Assurance. Acts as the liaison between hospital staff, physicians, their office managers and all departments to maintain accurate contact information for the software database (Amcom/SmartWeb). Collaborates with physician offices and the Medical Staff Office to ensure on call accuracy. Assures all operators and SmartWeb editors are trained on the system. Responsible for the hiring, training and management of switchboard staff. Sets standings for customer service. Responsible for maintaining current software system data. Represents the department at appropriate committees and meetings. Performs all other duties as assigned.   

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled