Supervisor, Wound Care Office & Transport

Description
Oversees the Ridley-Tree Center for Wound Management clinic office and supervises the office staff, clinical support staff, transport team and volunteer interns. Performs and oversees clinic reception, scheduling of staff, clerical duties, and management of disease specific dashboards.

Responsibilities
This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.

• Participates in the hiring, onboarding, and training of new front office staff. Ensures competency validation process is complete. (10%)
• Provides leadership to the Ridley-Tree Center for Wound Management office staff. Maintains a cooperative and positive attitude befitting the role of supervisor. Acts as a role model and mentor, providing support through positive verbal communication. (25%)
• Oversees staff in assigned areas, manages schedules and daily staffing. Oversees and approves time cards. Coaches and counsels staff when necessary. Provides constructive and timely performance feedback and annual evaluations. (15%)
• Works with staff to develop optimal workflows and develops and implements process improvement initiatives for clinic. Ensures staff adheres to HIPPA by utilizing hospital systems to perform required job functions. (10%)
• Oversees the department charge reconciliation , inactivity report, patient satisfaction and copayment collection process providing monthly analysis with the direct reports. (10%)
• Facilitates the provision of quality customer service, following CH Patients First philosophy. (10%)
• Oversight of Joint Commission Disease Specific Certification Dashboards and various other dashboards for performance improvement. Coordination of all staff files and competency validation, licenses, and certifications. (10%)
• Coordination of hiring, onboarding, scheduling, staffing and competency validation of clinical support staff and patient transporters. (10%)

Qualifications
All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum:

• Associate's Degree (AA) or equivalent experience, using the standard of 2 years of applicable experience equals 1 year of education.

Preferred:

• Bachelor's Degree in Arts/Sciences (BA/BS)

CERTIFICATIONS, LICENSES, REGISTRATIONS
Preferred:

TECHNICAL REQUIREMENTS

Minimum:

• Intermediate Word, Excel and Outlook skills Minimum 45 wpm keyboarding / typing speed.

Preferred:

• Microsoft Excel, Powerpoint.

YEARS OF RELATED WORK EXPERIENCE

Minimum:

• of clerical, admin, or customer service experience.

KNOWLEDGE, SKILLS, and ABILITIES
All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently.

• Critical thinking skills to exercise good judgment in communications and in assisting with problems.
• Trains and orients staff in specific procedures as assigned.
• Excellent verbal and written communication skills that reflect a positive attitude and a sense of commitment to our patients, work associates and community.
• Excellent organizational skills. Ability to work independently.