Supervisor-Crisis Intervention - Lebanon Crisis

Full-time, Evenings

80 hrs/2 weeks

2-10pm

On call component & weekends as needed

General Summary

Provides leadership and oversight of daily crisis intervention operations to ensure the delivery of safe, timely, and high-quality behavioral health services. Responsible for supervising staff, coordinating workflows, and supporting clinical decision-making while maintaining compliance with organizational standards. Contributes to improved patient outcomes through effective crisis assessment, intervention, and continuity of care.

Duties and Responsibilities

Essential Functions:

• Assists in quality assurance by review and audit of EMR documentation and paperwork.


• Provides team members with timely feedback regarding their performance and clarification of work expectations, including verbal and written feedback for job performance issues.


• Assists in onboarding new staff and providing ongoing training and education to the department.


• Oversees and prepares staff scheduling and participates in the shift’s workflow to support staff, including filling staffing gaps as necessary to ensure adequate coverage.


• Evaluates work performance, completes annual performance reviews, and makes recommendations for personnel actions.


• Serves as an on-call leader on a rotating schedule to provide support to staff during non-traditional business hours.


• Compiles data for and prepares regularly scheduled or special reports, analyses and statements.


• Provides guidance, support, and crisis intervention as appropriate at the time of initial telephone contact with clients, and schedules initial office visit.


• Ensures continuity of care through close follow-up on all cases until a reasonable level of problem resolution is accomplished.


• In conjunction with the Director/Manager, identifies lean management opportunities, implements process improvements and policies, and monitors achievement of departmental objectives.


• Provides satisfactory customer services to patients, families and personnel by assessing complaints or grievances and appropriately documenting follow up.


• Develops relationships with community agencies, groups, professional affiliations as appropriate.

Common Expectations:

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.


• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.


• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

Qualifications

Minimum Education:

• Bachelors Degree Required


• Masters Degree Preferred

Work Experience:

• 2 years Experience in Psychology or related field. Required


• 1 year Supervisory experience. Preferred

Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Courses and Training:

• Emergency Behavioral Health Training within 180 days Required

Knowledge, Skills, and Abilities:

• Excellent human relations and oral/written communication skills.


• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.


• Demonstrated conflict resolution and de-escalation skills with team members, patients, and community partners.


• Ability to provide effective coaching, mentoring, and performance feedback to support staff development and accountability.


• Ability to make sound clinical and operational decisions under pressure.


• Ability to analyze data, monitor performance metrics, and support quality improvement initiatives.


• Strong problem-solving and critical thinking skills.


• Proficiency in electronic medical records (EMR) systems and documentation standards.

Benefits Offered:

• Comprehensive health benefits


• Retirement savings plan


• Paid time off (PTO)


• Education assistance


• Financial education and support, including DailyPay


• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)