Supplier Account Manager

Summary:

Strong supply chain individual skilled in requesting and processing quotes for aerospace and related products to satisfy internal customer demands. This individual(s) should be proficient in processing Request for Quotes (RFQ’s) to support the current business demands for both Distribution and Repair Management Services. This person will be instrumental in supplying expeditious quotes to support internal customers and/or stakeholders. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintain 24-hour RFQ turnaround time to supplier(s)
• Follow up with suppliers to close out aging RFQs
• Ability to understand key product requirements to ensure proper processing of RFQ’s
• Perform parts and/or services procurement activities (individual, multiple, and/or large tenders) for AllClear Distribution and Repair Services
• Develop an efficient and accurate system for monitoring all open purchase orders
• Execute effective follow-up operations for obtaining confirmations and statuses of open purchase orders
• Deliver a daily report to customer service representatives, operations, and finance, indicating expected incoming material and projected revenues
• Attend daily staff meetings to discuss the status of incoming and/or working purchase orders
• Work with the inventory team to ensure that all deliveries satisfy the assigned purchase orders and report any back-ordered or missing products
• Update the ERP database with the status of open purchase orders
• Work with suppliers/vendors to communicate and obtain required trace documentation and meet purchase order requirements
• Coordinate part procurement requirements with requesting departments or technicians
• Prepare and process requisitions and purchase orders for goods, equipment, and supplies
• Verify specifications and price; challenge sourcing/savings options, and/or obtain identified substitute items; obtain approval from the requisitioning department, and ensure shop manual compliance
• Develop supplier relationships, coordinate supplier schedule commitments, and manage delivery commitments
• Work with quality to manage supplier metrics and trends to improve cost, quality, and schedule performance
• Support program management and operations, project planning, and scheduling to assure a seamless execution and      delivery of products and services
• Work with program management and operations personnel to improve supplier performance and eliminate inefficiencies,      redundancies, and non-value-added requirements
• Interface with engineering and manufacturing/operations to ensure customer requirements and specifications on products and/or services are flowed down to suppliers
• Seek alternative resolutions for sourcing challenges in collaboration with customer service, engineering, and technicians
• Resolve invoice issues and work closely with finance for vendor payments
• Meet expectations of clear communication with external and internal customers (suppliers and internal  stakeholders)
• Keep internal and external customers updated on the status of orders, current or anticipated problems, and circumstances that may affect delivery, quality, and/or price
• Make confident, fact-based decisions and act on them while considering risk
• Organized, flexible, and easily adaptable to changing conditions
• Understand and perform functions in  accordance with AS9120 and ISO9001 Standards

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies  

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Visionary Leadership - Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity - Demonstrates knowledge of Equal Employment Opportunity policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Education and Experience 

· High School Diploma or equivalent (GED), required

· Associate Degree or advanced, preferred

· Supply Chain certifications (APICs, etc.) preferred

· Aerospace, Distribution, Repair Management, and/or Military experience highly desired

· 5+ years related experience in supply chain, sourcing, procurement functions, and/or training, preferred

· Demonstrated proficiency in Excel and Microsoft Office Suite, preferred

· ERP / MRP experience desired

Language Skills

• Fluent in English
• Foreign Language      skills desirable; Spanish preferred

· Ability to read, analyze, and interpret general business information

· Ability to effectively communicate via phone, email, and in-person.

· Ability to define problems, collect data, establish facts, and draw valid conclusions

· Ability to effectively present information and respond to questions from groups of managers

Mathematical Skills

• Above average

· Ability to work with mathematical concepts such as addition, subtraction, multiplication and division

· Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Physical Demands

· Customary physical demands for office environment

• Ability to lift up to 40 lbs.. and greater than      40 lbs. with assistance
• Reasonable accommodations may be made to enable      individuals with disabilities to perform the essential functions

Work Environment

· Traditional office environment with attached warehouse environment

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Travel

· Periodic travel may be required as deemed necessary to perform this job

The above is intended to describe the general content of and requirements for the performance of

this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical

requirements. Nothing in this job description restricts management’s right to assign or reassign

duties and responsibilities to this job at any time. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.