Supplier Enablement Analyst

The Supplier Enablement Analyst supports ABM's Supplier Onboarding and Supplier Enablement functions by processing supplier requests, maintaining accurate

supplier information, and helping suppliers adopt approved procurement processes and tools.

The role performs day-to-day operational work across Coupa SIM, supplier enablement, supplier master data, catalogs, supplier communications, support

channels, and related integrations. It partners with Procurement, Purchasing Operations, AP, MDM, Technology, Finance, Risk, Legal, suppliers, and business

stakeholders to deliver timely, accurate, and compliant supplier lifecycle support.

• Process supplier onboarding, maintenance, reactivation, deactivation, and profile changes through Coupa SIM and related systems in accordance with ABM policies and

• controls.

• Review supplier forms and supporting information for completeness, accuracy, required approvals, and alignment with supplier master data standards; route exceptions

• for resolution.

• Support Supplier Enablement activities, including CSP adoption, supplier communications, training, office hours, town halls, and self-service resources.

• Coordinate with suppliers, Category Management, and Technology to support hosted catalog and PunchOut enablement, testing, issue resolution, and ongoing updates.

• Maintain supplier records and related documentation, perform data-quality checks, and help resolve duplicate, incomplete, or inconsistent supplier information.

• Manage assigned ServiceNow tickets and supplier mailbox inquiries, communicate status and next steps, and escalate complex issues in accordance with SLAs and

• escalation paths.

• Partner with MDM and Technology to investigate Coupa, MDM, OCF, and related integration issues; document root causes, resolutions, and recurring trends.

• Monitor assigned work queues, cycle times, backlog, data quality, and SLA performance; maintain accurate status reporting and identify opportunities for process

• improvement.

• Create and maintain process documentation, work instructions, training materials, and knowledge articles for supplier onboarding and enablement activities.

• Support testing, releases, automation, self-service, and continuous-improvement initiatives that improve supplier experience, operational efficiency, and compliance.

Scope Factors (i.e. Revenue Scope, Assets Scope, Budget Scope, Profit/Loss Scope, Supervisory Scope)

• Supports Supplier Relationship Management and Supplier Operations serving an enterprise supplier base exceeding 8,000 active vendors.

• Owns assigned supplier onboarding, enablement, support, data-maintenance, and catalog work queues through completion or appropriate escalation.

• Contributes to service-level performance, cycle times, backlog reduction, data quality, controls, supplier experience, and cross-functional outcomes.

• Bachelor's degree in Supply Chain, Procurement, Business Administration, Finance, Operations, Information Systems, or related field; equivalent relevant

• experience may be considered.

• 2-4+ years of experience in procurement operations, supplier onboarding/enablement, customer or supplier support, master data, Source-to-Pay, Procure-to-

• Pay, or related operations.

• Experience working in a high-volume operational environment with defined SLAs, competing priorities, and cross-functional stakeholders.

• Experience with Coupa or a comparable procurement platform; Coupa SIM, CSP, supplier master data, catalogs, and procurement integrations preferred.

• Strong attention to detail and commitment to accurate, compliant, and timely processing.

• Clear written and verbal communication skills with the ability to work effectively with suppliers, internal stakeholders, and technical partners.

• Strong organization, prioritization, follow-through, problem-solving, and customer-service skills.

• Proficiency with Microsoft Office, especially Excel; experience with ServiceNow, Power BI, or similar workflow and analytics tools preferred.

• Ability to learn procurement systems and processes quickly, manage multiple work items, document work clearly, and escalate issues appropriately