Supplier Success Professional (Customer Support) - Bilingual French/English

SUMMARY

The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers. 

This position requires fluency in French and English.

After the initial 4-8 week training period in office, this role would require a hybrid work schedule in our Lehi or Houston office (Tues-Thur in office, Mon/Fri work from home). This position is projected to start on October 27th, 2025.

Pay rate: $16.50/hour USD

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to all Avetta customers 


• Help end-users navigate the Avetta Cloud Application


• Verify technical documents submitted by end users


• Ability to resolve complex issues with focus on customer experience 


• Interact directly with Avetta customers through telephone, email and chat


• Prioritize and resolve customer needs


• Accurately verify details on regulatory documents


• Support and explain customer billing and subscription terms


• Record details of interactions in Service Cloud (SFDC)


• Provide necessary outbound follow-up, both via phone and email


• Communicate and coordinate with internal departments


• Work as a team and be a positive addition to Avetta’s culture


• Performs other duties as assigned


• May be required to attend training, meetings, or seminars

IDEAL QUALIFICATIONS:

• Call center experience is a plus


• Excellent communication skill – both written and orally


• Working PC knowledge, windows preferred and related applications


• An affinity for learning online software systems


• Interpersonal skills


• Problem analysis and problem-solving


• Attention to detail and accuracy


• Adaptability


• Self-Motivated


• Stress tolerance


• Ability to learn and apply new information or skills