Supply Chain CSR- Call Center

You were meant for Hopkins.  

What Awaits You?

• Career growth and development


• Diverse and collaborative working environment


• Paid Time Off


• Affordable and comprehensive benefits package

The Customer Service Representative reports directly to the Manager, Supply Chain Business Operations and performs various customer service functions such as data entry, customer relations, billing inquires and general office duties. This position will research and provide resolution to customer service-related issues. The Supply Chain Customer Service Coordinator works as team member and positively accepts change throughout the Health System while establishing relationships.

Location:

Johns Hopkins Hospital

Baltimore, MD 21231

Hours:

40 Hours (Full Time)

Monday-Friday 9am-5:30pm

Education: 

• Graduation from an accredited high school or possession of a G.E.D. Certificate.

Work Experience:

• Prefer at least one year call center experience.

Skills:

• Must possess strong communication skills and the ability to interface with customers in a stressful environment without compromising the tenets of good customer relations practice.


• Work requires analytical ability necessary to resolve customer problems.


• Must have experience with Microsoft Word and Excel.


• Work requires the ability to understand, interpret, evaluate and resolve complex Customer Service issues with minimal supervision.


• Work requires organizational skills in order to manage multiple tasks.


• Requires ability to use initiative and judgment to identify, analyze and solve complex problems

Information Management: 

• Knowledge of materials management information systems to meet the needs of customers and employees of the department.


• Generation and interpretation of daily pick tickets.


• Use of handhelds with appropriate interpretation of items and units of measures.


• Use of ERP to accurately record parcel receipts into system.