Support Analyst

Job Title: Support Analyst

Corporate Title: Analyst

Department: GIS Technology

Location: Philadelphia, PA or Jacksonville, FL

The pay range for this position at commencement of employment is expected to be between $75,000 and $95,000.

* (see below footnote for additional compensation and benefits information).

Company overview

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

Division Overview:

Group Infrastructure Services (GIS) is responsible for the firm-wide IT Infrastructure covering Engineering, Administration & Support functions. GIS consists of multiple functional areas spanning Workspace, Core infrastructure, Platform Delivery & Infra Service Management.  The technology portfolio a wide array of IT Infra platforms spanning Cloud, Compute, Storage, Networks, Databases, Backups, Datacentres, Web, Middleware, Messaging, Collaboration, Voice, Video, End user devices, Mobile, Virtualization etc

Role Description:

Nomura is seeking a skilled Systems Analyst to join our Global Infrastructure Services team, specializing in Red Hat Linux and Windows system administration with VMware virtualization expertise. This role provides critical L2 support for our enterprise infrastructure while ensuring seamless business-as-usual (BAU) operations.

Shift Coverage & Support

• Handle US Shift starting 12:30 PM EST & provide coverage for early Japan shift to support Windows and Linux L2 support


• Weekend & On-call support to manage production changes & incidents across both platforms


• Provide 24/7 support for critical Windows and Red Hat Linux infrastructure

Technical Operations

• Hardware Break-fix coordination with Microsoft, Red Hat, and Cisco/HPE vendors


• Prepare and implement scheduled system changes during off-hours/weekends for both Windows and Linux systems


• Handle user requests related to Windows and Linux platforms


• Perform system maintenance, patching, and updates across hybrid environments

Incident & Change Management

• Manage production issues, attend Incident bridge calls with application & infrastructure teams


• Escalate and liaise with engineering teams for complex troubleshooting issues


• Collaborate with regional peers for change planning & implementation across global infrastructure


• Handle production outages/incidents in line with ITIL practices for both Windows and Linux environments

Cross-Platform Integration

• Ensure seamless integration between Windows and Linux environments


• Support hybrid cloud and on-premises infrastructure requirements


• Maintain documentation for both Windows and Linux system configurations and procedures

Skills, experience, qualifications and knowledge required:

Overall Experience

• 1-3 years of combined experience in Windows Server 2016/2019/2022 Administration and Red Hat Linux administration


• Proven track record in enterprise-level system administration across hybrid environments

Windows Administration Skills

• Good working experience & hands-on knowledge of Windows Server environments


• Windows Server Failover Clustering (WSFC) experience


• Active Directory: Domain controller management, DNS, DHCP administration


• IIS Administration: Web server configuration and troubleshooting


• Windows Updates: WSUS management and patch deployment strategies


• Backup & Recovery: Windows Server Backup, snapshot management experience


• Security: Windows Defender, firewall configuration, certificate management


• Basic understanding for regular tasks automation using PowerShell, Group Policy, and SCCM

Red Hat Linux Administration Skills

• Strong hands-on experience with Red Hat Enterprise Linux (RHEL 7/8/9)


• Linux system installation, configuration, and maintenance


• Package management using YUM/DNF and RPM


• User and group management, file permissions, and security hardening


• Linux networking configuration (TCP/IP, routing, firewall management)


• Shell scripting (Bash) and automation for routine administrative tasks


• System monitoring and performance tuning using native Linux tools


• Log file analysis and troubleshooting using system logs


• Linux backup and recovery procedures


• Basic understanding of containerization technologies (Docker, Podman)


• Experience with Linux security tools and SELinux configuration

Virtualization & Infrastructure

• Experience with VMware vSphere and Hyper-V virtualization (2-3 years)


• Basic storage & VM datastore knowledge (SAN, NAS, iSCSI)


• Working experience with large-scale server environments across Windows and Linux platforms


• Troubleshoot and resolve OS & server level issues in both Windows and Linux environments

Hardware & Additional Skills

• Experience with Cisco and HPE servers is an added advantage


• Understanding of cross-platform integration and interoperability


• Excellent English written, verbal, and presentation skills

Nomura Competencies

Explore Insights & Vision

• Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.

Making Strategic Decisions

• Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.

Inspire Entrepreneurship in People

• Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.

Elevate Organizational Capability

• Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.

Inclusion

• Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, discretionary awards and eligibility for commissions for applicable sales roles in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired in the U.S., employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”.

Nomura is an Equal Opportunity Employer