Support Analyst I

About Us: 

At KorTerra, we’re on a mission to prevent damage and save lives through innovative technology solutions for the energy and utilities industries. Our collaborative and customer-focused environment empowers us to deliver impactful products that truly make a difference.  KorTerra supports a hybrid work policy, requiring 2 days per week on site at our office in Chanhassen, MN. 

This shift for this position is 9am-6pm. 

About You 

KorTerra is looking for a highly motivated IT professional to assist our clients nationwide on the use of our product suite. Qualified candidates must possess excellent customer service skills and a strong understanding of computers and a desire to expand their software, database, web, and overall technical expertise. We offer the opportunity to learn a variety of IT skills and considerably grow your technical skill set. We will train the successful candidate to work with Microsoft SQL Server, IIS, .NET applications, iOS/Android mobile applications, VMWare, cutting edge mapping/GPS technology, and more. 

What You’ll Get to Do: 

• Assisting clients on daily support issues via phone or email. Clients range from typical end-user to IT manager of a large company. 
• Assisting clients on the setup, configuration, and use of the KorTerra software suite. 
• Perform database queries, install software patches, and provide technical expertise. 
• Troubleshooting a wide variety of technical issues. 
• Performing full system installation and integration into existing client infrastructure. 
• Log and track support issues through resolution. 
• Deliver progress reports to management staff and customers. 
• Assist in the testing of KorTerra applications. 
• Provide online training and product demonstrations. 

Requirements 

• Technical degree or equivalent work experience required. 
• Strong verbal, writing, and organizational skills. 
• Excellent customer service attitude. 
• Ability to identify problems and actively seek solutions. 
• Ability to multi-task and superior problem-solving skills is essential. 
• Self-motivated, ability to work independently and perform well as a member of the KorTerra team. 

Benefits: 

• Medical, Dental and Vision 
• Flexible PTO Program 
• Paid Sick and Safe Leave 
• 401k with company match 
• Life Insurance, LTD, and AD&D Insurance 
• Flexible Spending Accounts 
• Monthly company events 
• Hybrid and flexible work schedule 
• Professional development stipend 
• and much more! 

KorTerra is proud to be an equal opportunity employer of all qualified individuals and prohibits discrimination and harassment of any kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We encourage all qualified individuals to apply.