Support Assistant

Department: Diagnostic Imaging, working between both Heritage Valley Beaver and Heritage Valley Sewickley.
Work Hours: Monday through Saturday, Daylight and Early Evening hours, Rotating Weekends. No Holidays.

The Support Assistant develops and maintains a positive and professional interaction with customers as they use Diagnostic Imaging Services. Utilizes effective listening skills and promptly answers phone calls to the department and directs as needed. Assistants will facilitate Radiology Patient escort services with transporting patients within and outside Diagnostic Imaging as needed to their requested destination. Support Assistants will also be responsible for data entry into clinical software and following implemented protocols while preparing confidential information as requested. They track patient activity within the department electronically and by observation when required.

Requirements:  

• High school graduate or equivalent


• Must have typing and computer application experience


• Must have experience working with office equipment such as copiers, fax machines, etc.


• Must be courteous, and possess excellent customer service and communication skills


• Must be conscientious, detail oriented and possess good organizational skills


• Must be good at multi-tasking, adaptable to change and have the ability to adjust and deal with stressful situations


• Must be able to establish and maintain effective working relationships.

Successful completion of Acts 73 and/or 169 clearances within 90 days of commencing employment, if applicable.

Preferred

Previous work experience in an imaging department or healthcare discipline. Previous reception experience. Knowledge of human anatomy. Knowledge of medical terminology.