Support Business III

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description:

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.  We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.  

The Business Support Specialist III position provides mid-level administrative and clerical support to ensure efficient operations and excellent customer service. This role coordinates and performs a variety of office tasks, supports scheduling and documentation needs, and works with minimal supervision to meet departmental goals.

HOURS OF RESPONSIBILITY:       Monday – Friday 8 am – 5 pm; May include evening and weekend hours

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Greet and assist customers, visitors, and vendors in a professional and friendly manner.

• Process and complete referral requests

• Manage the referrals email.

• Screen referral requests by utilizing appropriate workflow, without making a clinical judgment.

• Answer and direct incoming calls.

• Gathers school, psychological, and/or hospital documentation needed for client access to services

• Schedule, confirm, cancel, and reschedule appointments as needed.

• Maintain and update accurate client records and demographic information in designated Electronic Health Record (EHR) systems.

• Documents all efforts during phone calls and in person contacts within progress notes located in the EHR.

• Complete required forms and obtain necessary signatures.

• Confirm insurance, authorizations, or other requirements before services are rendered.

• Follow up with customers regarding missed appointments or required documentation.

• Maintain cleanliness and organization of work and waiting areas.

• Perform general office tasks including copying, faxing, scanning, and filing.

• Refers clients to appropriate LIDDA services and supports after eligibility determination

• Attend meetings and training sessions as required.

• Identify process or service issues and escalate to the appropriate leader.

• Perform intake specialist duties, as needed

• Demonstrate a high level of integrity, professionalism, and confidentiality in all interactions.

• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.

• Effective verbal and written communication skills.

• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.

• Ability to handle multiple tasks and special projects simultaneously.

• Able to work autonomously.

• Able to maintain a high level of professionalism and confidentiality. Ability to work in a multi-disciplinary team environment.

• Ability to multi-task and accommodate high volume.

• Ability to display a positive attitude and exhibit excellent customer service.

• Ability to self-initiate and motivate.

• Ability to work with dual supervision and reporting lines.

• Ability to exercise tact and diplomacy in interacting with internal/external customers.

• Ability to be flexible

• Ability to solve problems

EDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS:

• Required: High School Diploma

• Required: 4 years of progressive customer service experience

• Preferred: some college or technical school/training

DRIVING REQUIRED:  Yes    

MATHEMATICAL SKILLS:

• Basic math skills required.

• Ability to work with reports and numbers.

• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions.

• Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).

• Ability to utilize Internet for resources.

• Ability to use electronic health records (EHRs) to store and access client information.

Benefits Information and Perks:

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision

• Paid Time Off

• Paid Holidays

• Employee Assistance Program

• Retirement Plan, including employer matching

• Health Savings Account, including employer matching

• Professional Development allowance up to $2000 per year

• Bilingual Stipend – 6% of the base salary

• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please