Support Center Receptionist II

Shift: Monday - Friday 8-4:30 (some flexibility)
Location:Remote
Pay: $29-38/hr. (based on yrs of exp and education)

We offer our team members an opportunity to grow, to develop professionally, and to work in a team environment. You can help our team make a lasting difference for our families. Join #TeamBCN where your work matters and your time is valued.

We Offer:

• Competitive Pay
• Comprehensive benefits package
• Autonomy in your workday
• Flexible Schedules to support work/life balance (select positions)
• Mileage Reimbursement for work-related driving
• Up to 24 days of PTO accrued within the first year of employment
• 8 Paid Holidays (including day after Thanksgiving and Christmas Eve)
• Educational Assistance up to $3,000 per year & College Tuition Discounts
• Free Continuing Education Credits

About the role:

The Support Center Receptionist II will serve as the first responder to all inbound calls to BCN. In answering all calls, the Receptionist must exemplify BCN’s core values of Excellence, Innovation, Sustainability, Diversity, Compassion, Integrity, Respect and Dignity, and Teamwork through exceptional customer service to internal and external callers. The Receptionist must be able to handle a wide and diverse caller type and call type, supported by technology and established policies and procedures. In addition to reception duties, this position will also assist in entry of Service Line referrals to BCN, while managing referral databases and providing customer service related to possible admissions of patients.

Requirements:

• Associate degree in a business-related field preferred; High School Diploma or GED with related experience.
• Past customer service experience required; Business/office operations experience preferred preferably in healthcare.
• Must demonstrate exceptional interpersonal relationship skills necessary to interact in a positive, compassionate, and professional manner with all types of callers (i.e. patients/clients families, referral sources, partners, and BCN team members).
• Must have ability to organize, prioritize and manage multiple, competing priorities with great attention to detail, accuracy, customer experience, and confidentiality.
• Must demonstrate ability to maintain accountability to required outcomes/metrics and work independently and creatively while functioning as part of a cooperative, coordinated team.
• Ability to exercise judgment and discretion in confidential matters.
• Able to cope with family emotional stress and tolerant of individual lifestyles.
• Ability to partner with multiple clinical teams to ensure excellence in customer service.
• Knowledge of medical terminology a plus.
• Must have strong working knowledge of phone and computer equipment.
• Team members will be expected to comply with Bluegrass Care Navigators (BCN) Employee Health, infectious disease, and vaccination policies.
• This position does not require the team member maintain a valid driver’s license or to drive a motor vehicle as a part of their regular assigned duties. However, if the team member does elect to drive a motor vehicle while in the performance of their job duties, they must maintain a valid driver’s license in the state in which they reside, and they must comply with state insurance laws governing liability, property damage, and bodily injury.