Support Coordinator

The Support Coordinator works closely with the participant and his/her family to link them to appropriate supports and services in the surrounding community. An individualized service plan and person-centered planning tool is created for the participant, and the plan is monitored and adjusted by the Support Coordinator as needed. The Support Coordinator is also responsible for assisting the consumer in managing the budget that is allocated to them for various services and supports.

Duties and Responsibilities:

• Use of Person-Centered planning to assist individuals and their families to identify personal strengths, their vision for the future, support needs, and current resources. 
• Facilitate development and implementation of the Individualized Service Plan, led by the individual, in accordance with all applicable regulations, policies and procedures.
• Identifying service providers and community resources, in collaboration with the individual and their family, which will support the individualized Service Plan, goals and needs. 
• Coordinate and assist in developing resources to meet the stated needs of each individual.
• Maintain effective and thorough communication with each individual and their team members.
• Monitor the individualized Service Plan and individual budget to ensure the individual’s plan is being implemented as stated. 
• Ensuring individuals served are free from abuse, neglect, and exploitation reporting suspected abuse, neglect, and exploitation in accordance with specified procedures, and providing follow-up as necessary.  
• Ensuring that incidents are reported in a timely manner in accordance with policy and follow-up responsibilities are identified and completed.  
• Notifying the individual, planning team, and service provider and revising the ISP whenever services are changed, reduced, or services are terminated.  
• Reporting any suspected violations of contract, certification, or monitoring/licensing requirements to the division. 
• Entering required information into the iRecord in an accurate and timely manner.  
• Ensuring that individuals/families are offered informed choice of service provider.  
• Conducting monthly contacts, quarterly face-to-face visits, and an annual home visit that includes review of the ISP and is documented on the Support Coordinator Monitoring Tool.  
• Other monitoring duties include Medicaid eligibility and funding requirements deemed by the Division of Developmental Disabilities, health/safety, individual budget, and overall delivery of services. 
• Meet the role, deliverables and guidelines set by the Division of Developmental Disabilities for support coordination in the Supports Program and Community Care Program Manuals
• Record notes and reports, as needed.
• Reporting data to the Division upon request
• Attend regular staff meetings.
• Maintain the rules and standards of HIPAA.
• Compile reports or complete other activities as requested by your direct supervisor or the Director.
• Additional responsibilities may apply as the DDD Waiver Programs evolve. 

Skills Required:

• Establish effective communication with individual clients, their families and their planning team.
• Learn and enhance knowledge of resources within the community.
• Utilize effective time management skills to balance job responsibilities. 
• Ability to support individuals 30 for full-time.
• State, Federal, Criminal Background checks and Central Register checks are required at the time of hire, as well as annually.
• Fingerprinting is also required before working with individuals. 

Education and Experience required:

• Bachelor’s Degree 
• At least 1-year experience, either personal or professional, working with individuals with intellectual/developmental disabilities (18 or older).
• This experience can include paid employment, volunteer experience, and/or being a family caregiver of an adult with a developmental disability.
• Proficiency with Microsoft Office application and ability to learn iRecord system. 
• Valid driver’s license and ability to travel within Essex, Morris, Somerset, Sussex, Passaic, Bergen, and Union counties. 
• Commitment to the principles of Person-Centered Planning.
• Must successfully complete State, Federal Criminal Background checks, Child Abuse Registry Information (CARI) checks, and Central Registry Check at the time of hire and successfully complete trainings required by the Division before rendering services.

Work Setting:

This role will take place in an office setting as well as throughout the community. Eventually the role will be become fully remote. Work can occur at an individual’s home, day program or place in the community. The Support Coordinator is required to be flexible with their work schedule, that includes evening hours. The individuals and families we work with have a variety of needs. 

Physical Requirements (if any):

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing this job, one typically spends time sitting, walking, standing, driving, listening, speaking, typing, reading, and writing. In addition, an employee may be asked to carry or lift up to 20 lbs.