Support Counselor - Wraparound

We are seeking a skilled and empathetic mental health professional to serve as a community-based Support Counselor, working directly with youth and families in their community.

As the Support Counselor, you’ll be a vital link in a multidisciplinary support network, helping young people and their caregivers navigate mental health challenges, access community resources, and build the skills needed for long-term stability and growth. Whether providing counseling in a family’s home, coordinating transportation to a court hearing, or stepping in during a crisis at school, your presence will make a meaningful difference.

ABOUT WRAPAROUND 

Seneca’s Wraparound program in Santa Clara County provides culturally-sensitive, highly-coordinated intensive services to youth and families with complex and enduring needs. Through a team and strengths-based approach, the mental health supports focus on enhancing safety, placement stability, and well-being. Wraparound works in close partnership with the Department of Family and Children Services (DFCS), Juvenile Probation, Behavioral Health and Post-Adoption services to provide outcome-oriented services aimed to keep youth in their homes and community. Wraparound serves racially and ethnically diverse youth and families regardless of, but not limited to, their socio-economic circumstance, sexual orientation, gender identity and expression, and religion.

ABOUT SENECA 

Seneca Family of Agencies has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff. Our programs deeply engage in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

RESPONSIBILITIES 

• Provide counseling and case management services to enrolled youth and families


• Connect clients and families to community resources and natural supports


• Offer crisis intervention and mental health services in various settings (home, school, community)


• Participate in treatment reviews, staff meetings, and IEP meetings as needed


• Complete mental health notes, service tracking, and required documentation


• Assist with transportation arrangements for school, therapy, and court appointments


• Provide on-call coverage to the program as scheduled


• Participate in all program staff meetings, and other treatment meetings when necessary


• Participate in weekly supervision with the Lead Clinician and/or Program Supervisor


• Apply crisis communication and de-escalation techniques, including physical intervention if necessary, following Seneca’s training protocols

QUALIFICATIONS 

REQUIRED 

• Education/Experience Requirements:
  
  
  
  • Bachelor’s degree OR
  
  
  • Associate degree or equivalent + 1 year of applicable experience OR
  
  
  • High School Diploma/GED + 2 years of applicable experience
  
  
  • Applicable experience can include paid or unpaid experience working with youth or families or working in the social services field
  
  
  
  


• Flexible schedule with the ability to work some evening hours as needed


• Be part of a rotating emergency on-call system, scheduled with supervisor ahead of time


• Must be at least 21 years of age


• Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy


• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements

PREFERRED 

• Bilingual Spanish or Vietnamese skill set


• Experience providing strong behavioral interventions with youth in community-based setting


• Knowledge of trauma-informed practices, crisis response, and child/adolescent development

 SCHEDULE

• Full-time; Tuesday-Saturday, 9am-5:30pm


• On-call shift schedule, 1 - 2 times per month

BENEFITS 

• Starting at $26.52 - $29.02 per hour, commensurate with experience




• Additional compensation provided upon passing bilingual language proficiency exam


• Salary increases each year




• Mileage reimbursement


• Stipends provided to staff members participating in the emergency on-call shifts


• 5 weeks of Paid Time off and 11 Paid Holidays


• Comprehensive benefits package:




• Medical, dental, vision, chiropractic, acupuncture, fertility coverage


• Long-term disability, family leave, and life insurance


• 50% paid premiums for dependents


• 403b Retirement Plan


• Employer-paid Employee Assistance Plan




• Seneca is a Public Service Loan Forgiveness certified employer


• Scholarship opportunities, ongoing training, and professional development opportunities


• Promotional opportunities across the agency in California and Washington