Support Engineer 3

Job Description

An employer is looking for a few support engineers to assist external customers.

The purpose of this team is provide technical engineering support across Teams, Exchange, Outlook, and SharePoint online.

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

May install software or perform hardware testing remotely

Enter commands and observe system functioning to verify correct operations and detect errors

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Minimum 3 years experience with 1 or more of the following [Teams, Outlook, Exchange, or Sharepoint Online]

Minimum 3 years experience with engineering support/triage of tickets.

Proven work experience as a Microsoft Teams Administrator, Specialist, or similar role.

In-depth knowledge of Microsoft Teams features, functionalities, and best practices.

Familiarity with Microsoft 365 and SharePoint integration with Teams.

Strong understanding of Office 365 applications, including Exchange Online, OneDrive, and SharePoint Online.

Experience with PowerShell scripting for Microsoft Teams automation and management.

Proficient understanding of Microsoft Teams' calling capabilities, including Calling Plans, Direct Routing, and Audio Conferencing.

Strong knowledge of VoIP protocols, SIP trunking, and PSTN connectivity.

Experience in troubleshooting and resolving call quality and connectivity issues.

Associate's degree in computer related field or equivalent training required

5-7 years experience required

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

Basic ability to work independently and manage ones time

Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
#J-18808-Ljbffr