Support Engineer (Jira/Confluence)

Software Guidance & Assistance, Inc., (SGA), is searching for a

Support Engineer (Jira/Confluence)

for a

Contract

assignment with one of our premier

Financial

clients in Rockville, MD.

This position is 100% remote.

Job Description
We are seeking an experienced Support Engineer with expertise in Jira and Confluence. The successful candidate will be responsible for providing exceptional support to our users, addressing queries ranging from project configuration changes and user access request to the creation of new projects. This role requires a deep understanding of Jira and Confluence, as well as excellent problem-solving skills and a customer-focused approach.

Essential Job Functions
• User support and query resolution: Act as a first point of contact for all Finra Jira and Confluence related queries. Provide prompt and accurate solutions to user problems and requests.
• Project configuration: Handle requests for changes in project configuration, ensuring that these changes meet the business requirements and comply with company policies.
• User management: Manage user access, roles, and permissions.
• New project/space creation: Create new projects and setup workflows based on the requirements.
• Continuous improvement: Regularly review and suggest improvements to the Jira and Confluence setup to enhance performance and user experience.
• Collaboration: Work closely with other IT and support teams to ensure a cohesive approach to user support.

Job Skills and Qualifications:
• Proven experience (3+ years) as a support engineer or similar user facing role with a focus on Jira and Confluence.
• In depth understanding of Jira and Confluence, including advanced features and admin capabilities.
• Proven ability to handle multiple tasks.
• Excellent communication and interpersonal skills.
• Familiarity working with Bitbucket is highly desirable.
• Scripting and automation skills are highly desirable.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.