Support Engineer: Modern Endpoint Engineer | Intune AI Automation

Job Posting: Systems Engineer

Department: Advanced Services
Location: Hybrid/Remote (as applicable)
Employment Type: Full-time

About the Role

We’re seeking an experienced Systems Engineer to design, implement, manage and support modern endpoint management across Microsoft and Apple ecosystems with a strong focus on automation, operational excellence, and DevOps-aligned practices. This role blends Intune engineering with automation/AI, CI/CD awareness, and continuous improvement in a multi-customer environment.

What You’ll Do (Key Responsibilities)

Microsoft Intune Engineering

• Design, implement, and maintain Microsoft Intune configurations for Windows and mobile devices


• Lead customer migration projects to Microsoft Intune


• Build, manage, and maintain:
  
  
  
  • Compliance policies
  
  
  • Configuration profiles
  
  
  • Endpoint security policies and baselines
  
  
  • Application deployments and assignments
  
  
  
  


• Troubleshoot enrollment, policy, and application delivery issues; perform root-cause analysis and remediation


• Support Windows provisioning workflows, including Autopilot-related processes

Apple Device Management (ABM / ADE / VPP)

• Support and administer Apple Business Manager (ABM) integrations with Microsoft Intune


• Manage Apple enrollment workflows, including Automated Device Enrollment (ADE)


• Support VPP app procurement, assignments, and deployment troubleshooting


• Maintain and document repeatable enrollment standards and operational procedures for Apple devices

Automation, DevOps & Operational Excellence

• Create and maintain automation for common Intune and endpoint management tasks


• Build scripts and repeatable processes to reduce manual portal work and improve consistency


• Apply DevOps principles to endpoint and infrastructure workflows, including:
  
  
  
  • Version controlled scripts and configurations
  
  
  • CI/CD style automation pipelines where appropriate
  
  
  • Standardized build, deployment, and configuration practices
  
  
  
  


• Build, maintain, and monitor configuration standards across customer environments


• Improve operational visibility and standardization through reporting, metrics, and structured outputs


• Collaborate with peers to test, validate, and continuously improve automation and operational designs

AI Awareness & Enablement

• Use AI tools to improve operations, documentation, troubleshooting, and customer outcomes


• Collaborate with teams exploring AI driven workflows and automation enhancements


• Contribute to or support initiatives using Microsoft Copilot, Connex AI, and/or Azure AI Foundry

Documentation, Training & Collaboration

• Produce internal documentation, runbooks, and customer
  ready guidance


• Partner with cross-functional teams to support escalations and standardize best practices


• Provide technical guidance and knowledge sharing to support and engineering teams


• Contribute ideas and feedback to improve tooling, workflows, and service delivery

What We’re Looking For (Required Qualifications)

• Strong hands-on experience with Microsoft Intune (MDM/MAM), including migrations, policy creation, app deployment, and troubleshooting


• Solid understanding of endpoint security concepts and compliance controls


• Strong troubleshooting skills with the ability to communicate clearly with both technical and non-technical audiences


• Demonstrated ability to document processes and create repeatable operational standards


• Experience with automation and scripting (PowerShell, GitHub, CI/CD and/or equivalent) with a mindset for continuous improvement


• Familiarity with DevOps concepts such as configuration management, automation pipelines, testing, and version control


• AI familiarity: Microsoft 365 Copilot (preferred), Copilot Studio (bonus), ConnexAI (bonus), Azure AI Foundry (bonus), or similar AI platforms


• Interest in using AI to improve service delivery, documentation quality, and operational efficiency

Preferred Qualifications

• Experience in a managed services or multi-customer environment


• ConnectWise Manage / Asio RMM experience


• MD-102 Certification


• Bachelor's Degree


• Previous consulting experience


• Experience managing Apple devices using Apple Business Manager (ABM) & Intune

Why Join Us

• High-impact role with ownership over modern endpoint management strategy and execution


• Opportunity to build automation and operational improvements that scale across environments


• A team culture focused on continuous improvement, standardization, and smart use of emerging tools (including AI)