Support Engineer, North American Sort Center Technology

Support Engineer, North American Sort Center Technology

Job ID: 2577809 | Amazon.com Services LLC
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
DESCRIPTION

Amazon's Sort Centers are the backbone to our transportation logistics network. We are looking for a motivated, Support Engineer to join the software engineering team to help us build applications that empower decision making to our ever growing, complex middle mile logistics. This engineer will demonstrate outstanding technical skills, knowledge of commonly used AWS products focused on helping our customers drive towards 100% availability of their applications and workloads.

This position will work to support and enhance full stack applications to support Sort Center Ops Planning network and will work closely with Performance, Engineering and Forecasting to standardize Shift planning, Volume visibility, Flow management and Risk management for the Sort Center Operations network. The team owns several connect applications that enable sort center planning and operations across the globe. If you join us as a Support Engineer; you will own support activities for these services and work with software developers and data engineers to establish and improve service support. You will operate with guidance from your team and quickly drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You regularly contribute to the creation and improvement of support documentation. You may perform code builds and deployments, communicating status regularly before, during, and after each deployment. You create and interpret metrics that measure support success and service performance.

If you are passionate about building and maintaining high impact software with new technologies and are eager to take on and solve challenging problems while delivering an amazing customer experience, then our team is the perfect fit for you.

Amazon has a collaborative, purposeful and enthusiastic environment where we “Work Hard, Have Fun, Make History.” On a typical day engineers might deep dive to determine the root cause of a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues.

If you join us as a Support Engineer; you will own support activities for these services and regularly work with development teams to establish and improve service support. You will operate with guidance from your team and quickly drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You regularly contribute to the creation and improvement of support documentation. You may perform code builds and deployments, communicating status regularly before, during, and after each deployment. You create and interpret metrics that measure support success and service performance.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA
PREFERRED QUALIFICATIONS

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,800/year in our lowest geographic market up to $150,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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April 5, 2024

(Updated about 19 hours ago)
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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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