Support Engineering

Company : Geotab

Job Type : Full Time

Atlanta, Georgia - Usa

Number of Applicants

000+

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Job Description - Support Engineering

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Support Engineering team member who will provide stellar escalated engineering support and customer services to our network of Geotab Partners & internal stakeholders. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

The Support Engineering team member will support both the software application and the Geotab GO devices, IOX, and other hardware. Geotab receives detailed data and metrics for hundreds of thousands of vehicles every second, which is processed and interpreted to create actionable information for our customers. You will understand the business impact of incoming tickets and will troubleshoot effectively to resolve technical issues. You will also collaborate with Geotab engineering teams to resolve vehicle data bugs and firmware issues. To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts.

How you'll make an impact:

Provide timely and effective technical support to internal and external stakeholders, resolving issues related to software or embedded products.

Clearly communicate complex technical information to diverse audiences, including internal and external stakeholders.

Employ a proactive approach to troubleshooting by anticipating potential issues and addressing them before they impact stakeholders.

Utilize data analytics and tools to identify trends in support inquiries.

Monitor applications and systems for performance issues and take proactive measures to ensure stability and reliability.

Contributes to the development and maintenance of technical troubleshooting documentation.

Collaborate with product development and engineering teams to provide feedback and assist in identifying product improvements.

Maintain detailed records of stakeholders interactions, issues, and resolutions in a ticketing system.

Effectively manage the issue queue by asking targeted and strategic questions to quickly identify the root cause of problems. Ensuring all support interactions and resolutions are properly logged in the ticketing system for accurate tracking and future reference. Prioritizing and managing multiple open issues simultaneously, maintaining focus on high-impact cases to meet customer needs.

Build and maintain strong relationships with internal stakeholders, focusing on their needs and ensuring satisfaction with the service provided.

Participate in ongoing training and professional development to enhance technical skills and knowledge of Geotab products.

Support Geotab global strategic initiatives.

Provide on-site support to resellers and customers when applicable, delivering hands-on assistance to ensure optimal product performance and customer satisfaction.

Participate in a 24x7 on-call rotating schedule (if applicable).

What you'll bring to the role:

Post-Secondary Diploma/Degree specialization in Computer Science, Electrical, Software Engineering or a related field.

1-5 years of experience in an Engineering Support role within a technical or engineering organization.

Familiarity of current technology trends and industry best practices is an asset.

Stay up-to-date with new product releases, updates, and industry trends.

Proven ability to diagnose and troubleshoot basic technical issues across hardware and software platforms.

Proficiency in programming and scripting languages, including SQL, Python, PowerShell, JavaScript, and C#.

Advanced skills in Excel and experience with data analysis and visualization.

Strong understanding of customer service principles and practices, with a commitment to delivering exceptional support to clients and internal stakeholders.

High accuracy and meticulous attention to detail, ensuring thoroughness in troubleshooting and documentation.

Ability to work effectively under pressure, managing fast-changing priorities and deadlines with a proactive mindset.

Excellent verbal and written communication skills, enabling clear and effective interactions with diverse audiences at all levels of the organization.

A strong team player with the ability to engage and collaborate with colleagues across various functions, fostering a positive team environment.

Proficient in using a variety of software programs, including Google Workspace (Sheets, Docs, Slides) and other relevant tools for business operations.

An entrepreneurial mindset, comfortable working in a flat organizational structure, and willing to take initiative to drive improvements and efficiencies.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.

Other employment statements:

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Alex Cocq at [email protected]. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.

Original job Support Engineering posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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