Support Lead - Professional Development Opportunities

Job title: Support Lead
Bill rate: $55/hr
Role is onsite based out of Phoenix, AZ
Client address: 1 E Washington St Phoenix, AZ 85004

Job Requirements:
At least 5 years of experience in production support, design, development, testing, deployment of applications using MS SQL Server, C#, ASP.NET, MVC, WCF, jQuery, AJAX, XML, NET WebForms, Entity Framework & Stored Procedures
Good knowledge on the Microsoft platform with expertise on .Net frameworks(4.0, 5.0) & .Net core.
Support Experience using ITSM Support tools Management like ServiceNow, or Service Cloud for tickets/Incident
Familiarity/experience in ITIL concepts, processes and fundamentals
Ready to work in Production Support and Maintenance Projects, Regular Support Activities - Ticket monitoring, Application monitoring, Incident Resolution, Request handling, etc.
Prior experience with Confluence and Control-M jobs.
Strong working knowledge of Microsoft office products.
Experience with end-user interactions in Teams and perform screenshare to assist with application related problems.
Excellent troubleshooting and communication skills
Good understanding of Customer Support metrics and SLAs
Attention to detail

Must have skills (must be showcased on resume):
1. ASP.NET
2. MS SQL Server
3. MVC

Years of experience required: 5-8 years' experience in working in support projects