Support Representative II, Scheduler

Support Representative II, Scheduler

POSITION PROFILE

Works with sales, field service, inventory control and other functional areas to ensure timely and accurate delivery, pickup and relocation of equipment to customers. Uses advanced scheduling software to provide available windows to customers to satisfy their needs.

Job Duties and Responsibilities

· Monitors open orders in assigned geographic area(s).

· Calls or Emails customers to schedule deliveries, pickups and relocations.

· Coordinates schedules with delivery supervisors and third party logistics partners.

· Updates delivery notes to provide detailed information to drivers.

· Adds Oracle orders to Descartes if the auto load process fails.

· Coordinates activities with Senior Scheduler.

· Manages hot orders.

· Reschedules aborted transactions.

· Manages cancelled order process.

· Creates Manual orders in the delivery system when needed.

· Updates issue log.

· Monitors failed install call report and schedules service calls as appropriate.

· Monitors and acts on other reports as needed (RMA Report, Staging Report)

· Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

· High school diploma or equivalent education.

· Minimum one year of customer service experience.

· Ability to use advanced software tools

· Proficiency in Microsoft Word, Excel.

KNOWLEDGE, Skills And Abilities

· Reading and math skills.

· Customer First orientation.

· Strong customer service and communication skills.

· Problem solving skills.

· Ability to work in a team environment.

· Ability to interact professionally at all levels internally and externally.

· Ability to follow all facility security and safety rules.

Working Conditions, MENTAL aND PHYSICAL DEMANDS

· Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

· Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction · prepare, provide and convey diversified information

· Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files, etc.)

· Moderate dexterity · regular application of basic skills (calculator, keyboard, stapler)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran