Support Representative, Proctored Exam

PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.

Job Posting End Date:

Deadline to apply is 11:59 PM on

02-27-2026

Job Title:

Support Representative, Proctored Exam

Contract Type:

Employee

Annual Salary:

$35,880.00 - $67,096.00

(Support staff salary will be based on internal equity and experience)

Location:

FL - HOME OFFICE

Job Description Summary:

Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform.

FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

The Position:

Position General Summary:

The Support Representative, Proctored Exam assists in the scheduling of proctored final exams for students by collaborating with teachers and communicating with students and parents. The role requires excellent communication skills and the ability to coordinate with multiple parties to ensure that final exams are administered smoothly and efficiently. Strong organizational skills are essential, as the scheduling process involves managing multiple exams and coordinating with various stakeholders.

Essential Position Functions:

• Collaborate with student, parent and teacher to schedule student’s proctored final exam in a timely manner

• Update academic integrity proctored final exam incidents

• Use the Help Desk ticketing system to efficiently maintain accurate records of proctored final exams. 

• Support the Senior Manager, Academic Integrity and all staff regarding academic integrity policies and procedures

• Maintain a high level of collaborative work with teachers on individual proctored final exams

• Support all stakeholders including but not limited to external school personnel, instructional leaders, parents, students, teachers, and FLVS counselors regarding academic integrity issues

• Support the process of delivering proctored exams for students

• Provide DMCA take-down notices to remove content from the web, as needed

• Ensure accuracy, efficiency, and proper use of the academic integrity database

• Evaluate, audit, deduce, and/or assess data and/or information using established criteria

• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrates respect for others

• All work responsibilities are subject to having performance goals and/or targets established

 (These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

Minimum Requirements:

Education/Licensure/Certification:

• Associate’s degree; or equivalent combination of education and relevant experience

Experience:

• One year experience working in education, preferably working in VSA and the FLVS LMS

Knowledge, Skills, and Abilities (KSA's):

• Excellent written and verbal communication skills

• Strong knowledge of customer service  

• Strong organizational skills

• Knowledge of VSA administration 

• Knowledge of the basic principles of the credit production process

• Ability to prioritize tasks and meet aggressive deadlines

• Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives

CORE COMPETENCIES FOR SUCCESS:

JOB KNOWLEDGE AND SKILLS

Team member carries out essential job functions with accuracy, engages in ongoing and relevant professional learning, applies new knowledge effectively, and demonstrates mastery of job-specific skills

PRODUCTIVITY

Team member produces high quality work, meets organizational and departmental deadlines, balances multiple responsibilities, manages time effectively, and seeks ways to improve processes and productivity

COMMUNICATION

Team member communicates clearly in written and verbal formats, collaborates effectively, demonstrates professionalism in all interactions, exhibits strong interpersonal skills, and contributes to a positive team and professional community

CUSTOMER FOCUS

Team member addresses the needs of internal and external customers, analyzes problems effectively, contributes to innovative solutions, seeks opportunities for improvement, and successfully adapts to change

Physical Requirements and Environmental Conditions:

• Frequency of travel:  Occasional travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays

• Light physical activities and efforts required working in an office environment

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)