Support Services Case Manager

SUPPORT SERVICES CASE MANAGER FOR INTENSIVE COMMUNITY SUPPORT/COMMUNITY 

REPORTS TO:  HOME-BASED SERVICES SUPERVISOR

STATUS:  EXEMPT

MAIN FUNCTION:  The Support Service programs are for individuals that are impacted by either Mental Health Diagnoses, Substance Use Diagnoses, or both. The Support Services Case Manager position is responsible for services that are designed to provide direct face-to-face contact with clients to develop skills necessary to live independently in the community. Services will be provided in the consumer’s home, within the community or in other supportive environments as appropriate.

**If in a Peer Support Role, the Peer Support Specialist will function as a role model to peers; exhibiting competency in personal recovery and use of coping skills; serve as a consumer advocate, providing consumer information and peer support in outpatient settings.

DUTIES/RESPONSIBILITIES:

• Provides individual and group support with clients in their home, at Heartland Counseling Services, via transportation or any other appropriate community setting.


• Establishes hours of service delivery that ensures accessibility and responsiveness to the needs of the client. Scheduled services may include evening and weekend hours.


• Meets expectations for monthly billable baseline.


• Provides support, screening, and intervention in times of crisis including after hours and on weekends, when necessary.


• Participates in the on-call weekend rotation schedule to provide 24/7 crisis coverage.


• Provides services at other HCS locations as assigned, which may include travel.


• Actively teaches skill building concepts necessary to continue towards recovery in mental health and/or substance use.


• Communicates and collaborates effectively with necessary outside individuals and agencies.


• Provides community education services (i.e., schools, law enforcement, media, community meetings) as assigned.


• Demonstrates willingness to maintain flexibility and openness to new information through training and case consultations.


• Maintains up to date client charts to include needs assessment, treatment plan, progress notes, and discharge plans.


• Attends scheduled supervisory, community-based, and all staff meetings.


• Attends scheduled client meeting observations with supervisor.


• Completes all paperwork in accordance with agency policies and procedures.


• Implements screening tools as directed.


• Participates in agency community events as assigned.


• Participates in a committee as assigned.


• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Ability to form cooperative and supportive relationships with staff/agency.


• Maintains ethics and confidentiality as dictated by profession.


• Maintains certifications as needed.


• Knowledge of skills building concepts and community resources.


• Ability to form positive relationships with clients.


• Strong interpersonal skills in working with diverse


• Skills in verbal and written communication.


• Possess a valid driver’s license and an insurable driving record.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in the human services field preferred or two years’ experience in a related field.


• State of Nebraska Peer Support Specialist Certification in good standing.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.


• Must be able to lift up to 15 pounds at times.