Support Services Community Relations Monitor

Description

Since 1972, Therapeutic Health Services (THS) has provided evidence-based, culturally appropriate and compassionate behavioral health treatment, programs and services for children, youth, and families with substance use and mental health disorders. We are on the frontlines:

• Fighting the region’s opioid epidemic
• Providing behavioral health support for those experiencing homelessness
• Lowering barriers to behavioral health for youth and adults who have had challenges accessing quality care
• Specialists in serving the needs of the BIPOC and LGBTQIA communities

We are hiring for a proactive Community Liaison / Client & Facility Monitor who will be located at our Everett location. This person will ensure the safety and security of our location by monitoring our parking lots and surrounding areas. With de-escalation techniques, you'll assist with guiding vehicles and report suspicious behavior. Your attention to detail and therapeutic approach will foster constructive interactions. The hours for this role are Monday, Tuesday, Wednesday, and Thursday, 8:30 AM - 5:00 PM, and Saturday, 4:30 AM -1:30 PM. The pay for this position is $23.00 an hour. 

Requirements

Requirements:

• Monitoring parking lots and surrounding areas for safety and security.
• Receiving training in de-escalation techniques and effectively managing tense situations.
• Familiarizing yourself with all safety regulations applicable to our facilities and client care.
• Assisting vehicles in entering and leaving the property safely.
• Following designated routes to cover community "hot-spots" and maintain a visible presence.
• Observing patient behavior and promptly reporting any suspicious activities to supervisors.
• Directing clients away from congregating on sidewalks and ensuring compliance with designated smoking areas.
• Staying vigilant of client activity within the surrounding community.
• Documenting incidents accurately on incident reports.
• Maintaining cleanliness by clearing garbage and debris from the parking lot daily and sweeping it monthly.
• Occasionally assisting with cleaning tasks inside or outside the building.
• Interacting with clients and employees in a therapeutic and constructive manner.
• Proficiency in entering timesheets, responding to emails, and creating incident reports in electronic formats.
• Flexibility to perform other tasks as assigned by management.

Minimum Qualifications:

• High School Diploma/ GED
• Must be able to maintain a vigilant presence in designated areas and respond promptly to suspicious activities.
• Must be able to document incidents accurately using electronic formats.
• Must be able to wear highly visible vest and other safety equipment as required. 
• Must be courteous and considerate to all clients and staff. 
• Must be able to project a positive image of THS while enforcing established policies and procedures. 
• Must be able to use a computer and electronic timesheet. 
• Must be familiar with Microsoft Word. 
• Must be able to be trained on HIPAA and 42 CFR part 2 regulations and verbal de-escalation techniques.

We offer the following benefits to full and some part-time staff:

• Employer paid medical/dental/vision insurance packages.
• Employer paid life insurance
• 12 accrued vacation days for year one, up to 20 days in subsequent years
• 12 days sick leave accrual per year
• Mental Health Day
• 1 Personal Day
• 12 Paid Holidays
• Flexible Spending Plan
• 403(b) Retirement plan
• Employee Assistance Program
• Training Allowance/License Reimbursement
• We are also a Second Chance Employer