Support Services Specialist

Job Details

Job Location
Tukwila Main Lab LLC - Tukwila, WA

Position Type
Full Time

Education Level
High School

Salary Range
$20.29 - $24.00 Hourly

Job Shift
Day

Description

ABOUT US

An unwavering pursuit of

Excellence in Patient Care - Every Diagnosis, Every Day. This is what we stand for.

CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you,

Come Grow With Us in Pursuit of Excellence.

Position Summary :

The Support Services Specialist completes a wide variety of customer services tasks serving both our clients and our company's internal departments by phone, e-mail, fax and face-to-face communications. They help organize weekly tumor boards by preparing slides and accession consult cases as needed. They also pull reports, help solve problems, and support the pathologists. It is important that the Support Services Specialist abides by HIPAA regulations, practices and Personal Protective Equipment (PPE) procedures where appropriate as this position may be exposed to a number of environmental hazards. This position may be selected by supervisor as Lead with Lead responsibilities.

Position Schedule : M-F 9:00am - 5:30pm, onsite

Essential Duties:
Phone calls including scheduling& dispatching for procedures, report revisions, verbal test add-on requests
Resolve specimen issues including missing and/or inaccurate information
Route slides to all CellNetix locations
Prepare tumor board slides for pathologists
Accessions consult cases
Pulls weekly reports for consult cases
Batch scans slides for the slide library
Modify internal systems with physician contact information
Other duties as assigned
Qualifications

Qualifications/Experience:

High school diploma
Medical terminology, preferred
Physical Requirements:

Walking
Sitting/Computer & telephone use
In-Office Attendance required
Able to lift up to 20 lbs.
Benefits:

CellNetix offers a comprehensive benefits plan.

Medical, Vision, Prescription company paid options.

Employee only HSA $0.00/per month or Employee only PPO $45.90/per month. Dependent plans also available.

Dental company paid options.

Employee only $0.00/per month. Dependent plans also available.

401K company match up to 4%
Paid Time Off (PTO)

0-3 Years of Service: Accrue up to 15 days per year
4-7 Years of Service: Accrue up to 20 days per year
8-12 Years of Service: Accrue up to 25 days per year
13+ Years of Service: Accrue up to 30 days per year

Holiday Pay

6 paid holidays per year
2 floating holidays per year

Company paid Life and Disability insurance.
Fully subsidized ORCA public transportation card and free parking at most sites.
Company paid Norton LifeLock Identity Protection.

IMPORTANT NOTICE:

As a healthcare organization we are committed to providing a healthy and safe environment. We require a criminal history background check and drug test for all final candidates.

CellNetix is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law. CellNetix is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.
CellNetix has a mandatory COVID-19 vaccination policy. Job candidates must be able to show proof of COVID-19 vaccination or have an approved medical or religious accommodation in place prior to starting work. Fully vaccinated is defined as two weeks after the second dose in a two-dose series such as Pfizer or Moderna or two weeks after a single-dose vaccine such as Johnson & Johnson. Please work with Human Resources if you need an accommodation.