Support Services Supervisor

Do you have a passion for making a real difference in the lives of people living with mental health and substance use challenges? At Easterseals PORT Health (ESPH), we’re seeking a compassionate and dedicated full-time Support Services Supervisor to join our team in Eastern North Carolina. As a valued member of our collaborative and supportive team, we work together to transform the lives of individuals by providing a comprehensive range of services that treat the whole person and empower patients to find their way forward.

What You’ll Do

As the Support Services Supervisor, you will be responsible for leading, training, and supervising a team of Patient Service Coordinators (PSC’s) for front desk operations as well as the Call Center PSC’s. The Support Services Supervisor needs to be considered a subject matter expert on the PSC position to include insurance verification and eligibility as well as EHR system data accuracy. This position will cultivate an environment that is people-centered and will provide real-time, in-person support for their team both virtually and in-person. 

How You’ll Benefit  

Being part of our team means we value and encourage your personal growth and development. You’ll earn a competitive salary between $40,000 and $55,000 annually depending on your skills and experience. This full-time position is Monday-Friday from 8 am-5 pm. We also offer competitive benefits for benefits eligible positions. 

Our benefits include:

• Paid time off and paid holidays


• Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)


• Life Insurance, Disability Insurance and more


• 403(b) Retirement Plan


• Employee Assistance Program and Legal services, as needed


• We are a Public Student Loan Forgiveness (PSLF) qualifier

What We’re Looking For

To join our team as the Support Services Supervisor you must have top-notch office administration experience, excellent communication and coaching skills and the ability to adapt to an ever-changing work environment as needed. We also require:

• High school diploma or GED, Bachelor’s degree preferred


• Previous supervisory or leadership experience


• Minimum of two-years of behavioral health or medical office experience


• Maintain valid state appropriate driver’s license and auto insurance for personal and agency vehicles utilized for work


• This is a hybrid positions servicing our southern PORT Health region: Wilmington, Whiteville, Jacksonville, Morehead City

Ready to Apply?

Join a team where work isn’t just something you do — it’s a purpose. Bring your expertise to a mission that matters. Apply now at www.eastersealsPORT.com or send your resume to [email protected].

**Voted Raleigh’s Best Nonprofit Organization and Raleigh’s Best Mental Health Services two years in a row!**

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia.
Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization.

Applicants of all abilities are encouraged to apply!