Support Specialist

Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy full-stack applications directly from your browser—no setup required. Never written a line of code in your life? No problem. Replit makes software creation accessible, collaborative, and lightning-fast. Join us in our mission to empower the next generation of builders.

As a Support Specialist you are at the forefront of helping those developers create. On a given day, you’ll help folks with all sorts of things, ranging from billing and account questions to general Replit usage questions. You will help bubble up what is important to Replit’s engineering and Product teams, and what needs improvement to your own team. We use tools like Zendesk, Linear, Slack, Stripe, Orb, and Replit itself to get the job done. You will work on a small team of other support specialists and engineers from around the world. The role reports to the Head of Support.

In this role you will…

• Work directly with Replit customers via support tickets to solve account, billing, and product issues

• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit

• Directly contribute to the Support Knowledge Base

• Look for, lead, and ship improvements to how the support team operates

• Help on-board new members of the support team

Required skills and experience:

• Knowledge of Zendesk’s ticketing system

• Experience in Customer Support

• Knowledge of Stripe

Nice to have:

• Experience in programming

Tools + Tech Stack for this role

• Zendesk

• Stripe

• Slack

• Orb

This role may not be a fit if

• You prefer predetermined static processes

• You need all the information laid out

• You struggle with demanding users

• You are uncomfortable speaking up for users

Full-Time Employee Benefits Include:

💰 Competitive Salary & Equity

💹 401(k) Program 

⚕️ Health, Dental, Vision and Life Insurance

🩼 Short Term and Long Term Disability

🚼 Paid Parental, Medical, Caregiver Leave

🚗 Commuter Benefits 

📱 Monthly Wellness Stipend 

🧑‍💻 Autonoumous Work Environement 

🖥 In Office Set-Up Reimbursement

🏝 Flexible Time Off (FTO) + Holidays

🚀 Quarterly Team Gatherings

☕ In Office Amenities

Want to learn more about what we are up to?

• Meet the Replit Agent

• Replit: Make an app for that

• Replit Blog

• Amjad TED Talk

Interviewing + Culture at Replit 

• Operating Principles

• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

This is a full-time role that can be held from our Foster City, CA office. The hybrid role has an in-office requirement of Monday, Wednesday, and Friday.