Support Specialist

Job Summary

We are seeking a motivated and service-oriented Support Specialist to join our growing team. This role is ideal for someone who thrives in a collaborative environment, enjoys problem-solving, and is eager to grow their career in the insurance and Medicare industry.

Job Description

Support Specialist
Location: Warminster, PA
Employment Type: Full-Time | On-Site

Key Responsibilities:

• Make outbound and receive inbound calls from agents to assist with certification processes and service-related issues

• Learn and apply HIPAA, LIMRA, and CMS compliance guidelines

• Follow up with carriers on enrollment and application statuses

• Provide product information and support to agents regarding health products

• Manage and respond to incoming emails from agents, carriers, and internal staff

• Provide product rate quotes across multiple product lines

• Share information about certifications, webinars, and training sessions

• Coordinate and track certification progress with internal teams

• Manage supply orders for agents and the home office

• Utilize internal systems including agent database and online enrollment tools

• Support additional duties and projects as needed

Qualifications:

• High school diploma or equivalent (college experience preferred but not required)

Preferred Skills:

• Professional and articulate with strong communication skills

• Proficient in Microsoft Outlook, Excel, and Word

• Quick learner and tech-savvy, with the ability to troubleshoot online tools

• Self-motivated and able to work independently and within a team

• Familiarity with Medicare and insurance concepts is a plus