Support Specialist

Temp to Hire

Job Title: Support  Specialist

Position Overview:

We’re seeking a reliable and detail-oriented Support Specialist to support the day-to-day functions that keep our internal operations and client services running smoothly. From entering medical claims and supporting mailroom processes to greeting guests and assisting with front desk activity, this role is a vital part of our team’s success.

The ideal candidate is someone who enjoys working behind the scenes, possesses a strong sense of responsibility, and takes pride in delivering accurate and timely work. If you're organized, proactive, and committed to service excellence, we’d love to connect with you.

• Accurately enter medical claims and related correspondence
• Identify and manage various billing forms such as HCFA and UB
• Look up member information by ID, name, or group
• Select the appropriate provider and address details for each claim
• Maintain accuracy and meet turnaround time standards
• Consistently meet production and quality benchmarks
• Print documents and ensure timely delivery to the mailroom for scanning 
• Support scanning, sorting, and processing of returned mail
• Assist at the front desk—greeting visitors, answering phones, issuing visitor badges, and validating parking 
• Adhere to internal deadlines and help ensure the workflow stays on track
• Communicate any delays or challenges to your supervisor 
• Be ready to step in and support other administrative tasks as needed
   

• High school diploma or equivalent  
• Ability to manage multiple tasks and prioritize effectively  
• Strong typing skills (40+ words per minute with accuracy)  
• Attention to detail and solid computer literacy  
• Organized and dependable, with the ability to work independently and collaboratively  
• Excellent verbal and written communication skills  
• Strong time management and problem-solving skills