Support Specialist

Position Summary Serve as the Liaison between the client and our Arstrat office.

Pay rate: $15

• Up To $250.00 Bonus Monthly

Position responsibilities

• Review accounts sent via e-mail from both the client and Arstrat staff for resolution


• Submit insurance billing requests to the client


• Update accounts with information received from the client and Arstrat offices


• Process itemized statements requested by patients, insurances and attorneys


• Process correspondence sent to our office by the patients, insurances and attorneys


• Facilitate adjustments and cash transfer request


• Follow up on disputed accounts to check for resolution


• Facilitate missing payment research with the Vendor


• Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists


• Proficient in Excel and Microsoft word


• Bonus eligibility


• Pay hourly 15 


• 
  

  Benefits and Incentives

  
  

  · Comprehensive Health Coverage:

  
  

  o Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.

  
  

  · Life and Disability Insurance:

  
  

  o Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.

  
  

  · 401(k) Retirement Savings Plan:

  
  

  o Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.

  
  

  · Paid Time Off (PTO):

  
  

  o Accrue Paid Time Off starting on your first day of employment.

  
  

  · Flexibility in Benefits:

  
  

  o The company reserves the right to amend, modify, or terminate any benefits programs as needed.

  
  

Education and experience

• High school diploma or college degree from an accredited college or university


• 2-3 years of experience in a healthcare back-office function or customer care function

work environment / physical requirements

• Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone


• Must be able to sit for extended periods of time.

Arstrat is an equal employment opportunity employer.