Support Specialist - ACOM

Aspire Software is looking for a Support Specialist to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Key Responsibilities

• Provide professional, courteous support to customers via phone and other channels.
• Diagnose and resolve technical issues promptly.
• Document and update all support interactions in CRM.
• Close support cases with customer approval once resolved.
• Gather complete details for escalation to Development when necessary.

Technical Skills

IBMi (System i, AS/400):

• Job Management: Monitor active jobs (WRKACTJOB) and job queues.
• Spool File Management: Handle output queues (OUTQ) for check images and reports.
• CL & RPG Knowledge: Understand Control Language (CL) for troubleshooting.
• Familiarity with basic IBMi commands for navigation.
• Strong troubleshooting and problem-solving skills.
• Knowledge of ACH processing and Positive Pay concepts.

Windows:

• Intermediate SQL knowledge (queries, troubleshooting, data validation).
• Working knowledge of Windows OS and Windows Registry.
• Experience installing/uninstalling Windows applications.
• Understanding of client/server application concepts.
• Knowledge of check printing software, ACH processing, Positive Pay, and MICR line structure.

• Post-secondary diploma or degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

• 2+ years of technical support experience in a software or IT environment.
• Prior experience supporting IBMi (System i, AS/400) systems and Windows-based applications is highly preferred.
• Experience working with payment processing systems, check printing software, or similar financial applications is an asset.