Support Specialist I

Job Summary

The Support Services Specialist I is responsible for providing a wide range of administrative and operational support in alignment with company policies and strategic objectives. Under the supervision of the Division Manager, this role supports critical business functions in a cost-effective and efficient manner.

Major Responsibilities/Activities

• Receive, sort, and distribute incoming mail and faxes to appropriate departments.
• Log and process incoming patient care reports.
• Assemble insurance claim forms with required documentation, such as patient care reports or explanations of benefits.
• Prepare outgoing mail, including labeling, enveloping, and metering.
• Scan and upload documents into the imaging system for recordkeeping or further processing.
• Weekly faxing of Hospital Face Sheet requests and follow-ups with hospitals to obtain medical records contact information.
• Stamp and audit payments prior to deposit to verify accuracy and payee details.
• Prepare and tally daily cash batches.
• Retrieve patient demographic data from hospital systems.
• Provide coverage and support for front desk functions as needed.
• Process, log, and upload Survey Letters to InfoSend.
• Handle legal records requests in compliance with applicable procedures.
• Execute tasks related to electronic billing, including creation, logging, uploading/downloading, and batch confirmation tracking.
• Adhere to all EMS|MC policies and procedures.
• Perform other duties as assigned. 

Required Education, Skills, & Experience

• High school diploma or GED.
• Basic knowledge of office equipment and programs (fax, phone, email).
• Working knowledge of Microsoft Office Suite (Word, Excel).
• Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Preferred Education, Skills, & Experience

• Proficiency in computer applications including Excel, Word, Outlook, PowerPoint, and Open Office.
• Strong problem-solving skills with the ability to work independently.
• Excellent verbal and written communication skills, including professional phone etiquette.
• Strong organizational skills with the ability to prioritize multiple tasks under pressure.
• Organized individual who can manage multiple projects under pressure

Working Environment

• The office environment is a controlled indoor setting with minimal exposure to adverse conditions. 
• Noise levels in the office are typically moderate and consistent with a standard office setting. 
• For employees approved to work in a hybrid or remote setting, a quiet, private workspace free from significant distractions is required to ensure productivity during work hours. 
• A reliable internet connection is required for hybrid/remote work. EMS|MC will provide necessary equipment, including a computer, monitor, keyboard, mouse and headset. 

Physical Requirements

• Sitting: frequent and prolonged periods of sitting at a desk while working on a computer. 
• Communication: frequent and prolonged periods of speaking, listening, reading, and writing. 
• Fine motor skills: frequent use of hands for typing and operating a computer mouse.  
• Movement: occasional walking and climbing of stairs; limited bending, kneeling, lifting, and carrying of office-related items. 

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at [email protected].

The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship.

Pay range: $18-23 an hour, with final compensation based on the candidate’s qualifications, experience, and business needs. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off. Visit https://emsmc.com/careers/ to explore our total rewards package.