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Support Specialist (m/f/d)

icon building Company : Ptv Logistics
icon briefcase Job Type : Full Time
icon geo-alt Remote,Hybrid

Job Description - Support Specialist (m/f/d)

  • Providing 1st and 2nd level support for our international customers 
  • Recording and processing of support cases in our Customer Service tool, considering our Service Level Agreements (SLAs) 
  • Proactively contributes to finding solutions in close collaboration with 3rd level support as needed 
  • Preparing support documentation, e.g., FAQs, Knowledge Base articles, … 
  • Proactive contributions to improving our support processes  
  • Keeping expertise up to date by continuous familiarization with new product versions, e.g. by participation in product testing, review meetings, … 
  • Processing user feedback for product development and Product Management to improve customer satisfaction 
  • Ongoing close cooperation with the development and Product Management teams 
  • IT-related University degree, apprenticeship or several years of practical experience in the IT professional domain 
  • Very good comprehension skills for quick familiarization with the PTV product world and the use cases of our customers 
  • Interested in road logistics use cases 
  • Customer focus and strong communication skills 
  • Language Skills: Fluency in English, both written and spoken. Communicating clearly in German. 
  • Creativity in finding solutions and the ability to prioritize tasks independently 
  • Ideally practical experiences in the field of road logistics and its challenges 
Here you can find our benefits: https://www.ptvlogistics.com/en/about-ptv-logistics/careers/benefitsCompany: PTV Logistics GmbH
Conditions: 40h per week, unlimited, full-timeIsabel Bender
Recruiting & Employer Branding Specialist
[email protected]
Original job Support Specialist (m/f/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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