Support Specialist (m/f/d)

Company : Ptv Logistics

Job Type : Full Time

Remote,Hybrid

Number of Applicants

000+

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Job Description - Support Specialist (m/f/d)

Providing 1st and 2nd level support for our international customers
Recording and processing of support cases in our Customer Service tool, considering our Service Level Agreements (SLAs)
Proactively contributes to finding solutions in close collaboration with 3rd level support as needed
Preparing support documentation, e.g., FAQs, Knowledge Base articles, …
Proactive contributions to improving our support processes
Keeping expertise up to date by continuous familiarization with new product versions, e.g. by participation in product testing, review meetings, …
Processing user feedback for product development and Product Management to improve customer satisfaction
Ongoing close cooperation with the development and Product Management teams

IT-related University degree, apprenticeship or several years of practical experience in the IT professional domain
Very good comprehension skills for quick familiarization with the PTV product world and the use cases of our customers
Interested in road logistics use cases
Customer focus and strong communication skills
Language Skills: Fluency in English, both written and spoken. Communicating clearly in German.
Creativity in finding solutions and the ability to prioritize tasks independently
Ideally practical experiences in the field of road logistics and its challenges

Here you can find our benefits: https://www.ptvlogistics.com/en/about-ptv-logistics/careers/benefitsCompany: PTV Logistics GmbH
Conditions: 40h per week, unlimited, full-timeIsabel Bender
Recruiting & Employer Branding Specialist
[email protected]

Original job Support Specialist (m/f/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Support Specialist (m/f/d)

Job Description - Support Specialist (m/f/d)

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