Support Specialist (On-Site) - IT

POSITION SUMMARY: This position is responsible for supporting all property technologies and providing first-level support functions on all platforms, including but not limited to:

POSITION RESPONSIBILITIES/DUTIES:

• Responsible for providing support functions on all platforms, including but not limited to: 
• Microsoft Windows OS server and workstation, MS Active Directory, Office 365, VMware, Nutanix, AS/400 IBM iSeries, and on all applications, including but not limited to: LMS, CMS, Saflok, Aristocrat Oasis360, Agilysys InfoGenesis, and Kaseya.
• Responsible for provisioning, installation/configuration, operation, and maintenance of network devices and related infrastructure.
• Respond to telephone help calls and support ticket emails to ensure all client/user support calls and service requests are handled or escalated on time.
• Responsible for the level 1 support of the following network elements & associated infrastructure, including routers, switches, hubs, Wi-Fi access points, serial-to-IP devices, network cabling (fiber and copper), uninterruptible Power Supplies, and all PC hardware support and operations. 
• Possess the ability to do the necessary research and development to insure continual stability of the environment.
• Installs, terminates, maintains, and troubleshoots network cabling infrastructure, including Moves, Adds, and Changes of any network or related equipment.
• Troubleshooting Network Hardware Problems and cable issues.
• On-call duty, responsible for first-level support after hours - rotates through the IT Team weekly.
• Evening and weekend work hours and availability are mandatory.
• Performs all other job-related duties as requested.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

EDUCATION and/or EXPERIENCE:

Required:

• High school diploma or GED required
• Valid driver’s license required       
• A minimum of one (1) year in a technical support role.
• Basic knowledge of computer operations and user environments.
• Demonstrate beginning to intermediate technical skills in the primary platform of specialization.
• A valid Nevada Gaming License is required and must be obtained before entering this position. 
• Strong personal computing skills recommended.
• Excellent oral and written communication skills
• Must be available to work in a 24-hour, 7-day-a-week environment.
• Must be available for schedule flexibility, including swing and/or graveyard shifts. 
• Willing to learn and be adaptable
• Neat, professional appearance with excellent personal hygiene

Preferred:

• Two years of computer operations support experience or educational equivalent preferred.
• Previous experience in a similar hotel or casino environment.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Nevada Gaming License

WORK SCHEDULE/HOURS:

• Must be available to work in a 24-hour, 7-day-a-week environment.

WORK CONDITIONS:

• This is a smoke-free workplace in the offices
• While working in and around the casino areas, the Team Member will be subjected to secondhand smoke. The work environment characteristics described here are representative of those and the Team Member encounters while performing the essential job functions of this job.
• Primary Area/Areas in which duties are performed: All computer Operations; Gaming; Administrative; Cash Operations; Food Service; Hospitality; and Facilities Operations
• Access to and/or maintenance of Confidential Information
• Access to Casino Computer systems and the data they contain for installation, backup and general maintenance of databases
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
• Occasional inspection of cables in floors and ceilings
• Lifting and transporting of moderately heavy objects, such as computers and peripherals

PHYSICAL REQUIREMENTS:

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
• Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
• Must be able to work in a fast-paced, busy, and noisy environment.

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.