Support Specialist with French - Canada DnD

We at Bohemia Interactive Simulations are a well-established company specializing in the development of world-leading, game-based military simulations for major NATO powers and their allies. Our mission is to advance the industry by leveraging the latest technologies and trends, including whole-world simulation, virtual reality, motion tracking, and AI.

The Customer Support Specialist – Canada DnD at BISim serves as the primary point of contact for Canadian Department of National Defence (DnD) customers, ensuring seamless communication between users and internal teams. This role is instrumental in driving customer satisfaction, enhancing software adoption, and expanding its usage within the Canadian DnD community.

Key Areas of Responsibility:

• Primary POC for all Canadian DnD Communications.


• Provide technical issue resolution to customers via email, phone, other electronic communication or on-site. 


• Install, configure, and troubleshoot BISim software.


• Identify, correct or advise on issues with software and hardware configurations.


• Ensure orders are prepared, packed and dispatched as per company procedures.


• Assist in the preparation and setup of demos and special events.

Objectives:

• Maintain high levels of customer satisfaction.


• Provide quick and professional responses to customer inquiries.


• Provide a positive experience for any customer interaction with the company.


• Follow defined customer support procedures and policies.


• Assist customers with various projects.

Skills:

• Excellent communication (oral and written), interpersonal, and organizational skills in both English and French.


• Able to work independently and efficiently to meet deadlines.


• Able to promptly answer support-related emails, phone calls and other electronic communications.


• Self-motivated, detail-oriented and organized.


• Experience with hardware and software issues.


• Problem-solving mindset.

Education and Experience:

• Working experience with Microsoft Office and Google Apps.


• Experience with hardware and software installation and troubleshooting.


• Interest in software technology, simulation or game-based training.


• Ability to effectively present information and respond to questions from customers.

Additional Attributes:

• Experience with Bohemia Interactive products such as VBS and ArmA.


• Three to six months related customer support experience or training.


• Equivalent combination of education and experience.


• Prior customer service experience with CRM applications


• Basic ArmA/VBS scripting, terrain creation, basic model creation and/or basic programming.


• Operating System administration and troubleshooting.


• Networking fundamentals and troubleshooting.


• Can occasionally be requested to Travel to support company events or provide on-site support.

What you will get:

• You start with 15 days of vacation, 3 years 20 days, and 5 years 25 days


• There are 14 paid holidays


• Benefits Medical, Dental, Vision, Life insurance, STD & LTD, FSA


• Voluntary Benefits pet insurance, home & Auto Insurance, Identity theft protection, legal plan, accident insurance


• TriNet perks with discounts and deals, attractions, concerts, car rental, hotels etc.


• Hybrid work environment