Support Team Manager (WESTOVER)

1. Love our Lord and commit to our mission…

We establish sustainable centers for alleviating poverty and multiplying disciples in third-world environments.

1. Embody and embrace our Values…

• Urgent Pursuit


• Sacrificial Service


• Intentional Development


• Clear Communication


• Complete Alignment


• Excellent Execution

1. Highly organized and able to work at an efficient and high output; have knowledge of or a growing knowledge of the items in their department(s); be decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation; Able to stand for up to 4 hours at a time and lift up to 50 pounds (depending on department)

Time Requirements: 

This position will require between 8 - 40 hours per week, depending on need and availability.

Travel Requirements:

Zero to minimal local travel is required except for once monthly staff meetings (within 20 mins of the store).

Position Duties/Rule of 5:

• Excellent Customer Service


• Greet every customer and treat them with respect, optimism, and joy at all times


• Answer any and all questions for customers


• Assist with any customer needs


• Escalate any customer service needs to Assistant Store Managers or Store Manager as needed


• Share the vision and mission of Vapor Ministries with customers


• Processing


• Quickly and efficiently sort, price, and stock items in your department(s)


• Meet daily, weekly, and monthly processing goals to drive revenue generation


• Maintain a working knowledge of pricing, sales, and goals for your department(s) and work with managers to adjust as needed based on revenue trends.


• Opening/Closing


• Must open/close 1 day per week


• If scheduled to open or close, perform and complete the opening/closing checklist procedures


• Housekeeping


• Ensure a properly organized workspace during operating hours


• Close the department processing station and leave it organized, stocked, and ready to be used the next work day

5)   Receiving

• If needed, provide backup for receiving during high traffic/high donation times or to assist in closing receiving during closing shifts.