Support Tech (Electro-mechanical Equipment) - Not IT Work

Description

Are you passionate about solving technical challenges and helping others? Harmar, a leading manufacturer of mobility solutions, is looking for a Technical Customer Support Specialist to join our team! In this key role, you’ll be the go-to expert providing technical guidance and exceptional support to our external dealers, distributors, and end-users.

Why Join Harmar?

At Harmar, we’re on a mission to lift lives. Our work makes homes more accessible, vehicles more accommodating, and lives more mobile. You’ll be part of a collaborative, supportive

What You’ll Do:

• Provide expert-level phone support and guidance for Harmar’s mobility and accessibility products.
• Lead and support training sessions for partners and customers on product service, troubleshooting, and repair.
• Play a vital role in new product development teams, offering insight to improve service ability and customer satisfaction.
• Occasionally travel to customer sites to provide on-site technical support (limited travel required).

Your Day-to-Day:

• Handle support calls and product inquiries with professionalism and technical know-how.
• Assist with order processing, return authorizations, and service-related documentation.
• Create and maintain training documentation in our Learning Management System (LMS).
• Troubleshoot and guide product repairs using your knowledge of electro-mechanical systems.
• Collaborate with the internal team to continuously improve customer experience.
• Participate in hands-on product builds and support product training classes.
• Operate internal systems including Salesforce, Syspro, Arena, and phone conferencing tools.
• Understand lift system functionality, including power flow and installation types (outside, inside, and hybrid).

Requirements

• 2+ years in a technical customer support or field service role.

• Strong understanding of electro-mechanical components and basic troubleshooting principles.

• Ability to read schematics and technical diagrams.

• Excellent communication skills, both written and verbal.

• Highly organized and capable of managing multiple priorities with strong attention to detail.

• Familiarity with CRM and ERP systems (Salesforce, Syspro preferred).

The Harmar way (our Core Values), these are important to us!:

1. Team Players –We lean on each other, are dependable and trustworthy.

2. Get stuff Done – We finish the job and possess a strong work ethic

3. Can-Do Attitude – A spirit of positivity and flexibility. We go the extra mile

4. Genuinely Cares –We are accountable and work to be customer champions.

5. Does the Right Thing – Every Time, All the time. No exception, No compromise.

6. Embraces Inclusion – We love diversity. Come as you are. We like it that way.

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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