Support Tech. Supervisor

WHAT'S IN IT FOR YOU 

• Competitive hourly rate of $43.9629 with discretionary performance bonuses 2x a year!


• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.


• Complimentary meals and covered team member parking.


• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.


• Company-paid gaming licenses (Class A & Class B)


• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.


• Practice, support and promote the Vision and Mission Statements, and Core Values of the Muckleshoot Casino Resort (MCR).


• Adheres to and leads technical teams on department directives and objectives.


• Coordinates activities by scheduling work assignments, setting priorities, and directing the work of Support Technician Analyst during assigned shift; ensures fairness and equal opportunity in hiring and promotions.


• Monitors, evaluates, and verifies team member performance through the review of completed work assignments and work techniques.


• Monitors and evaluates existing systems and equipment; initiates change to maximize efficiency.


• Assists in the ongoing development of systems and procedures related to computer support.


• Reviews and analyzes client needs. Makes recommendations regarding software upgrades and equipment; responds to user requests for assistance.


• Assists in the preparation of short-term and long-term strategic goals as it relates to operational needs.


• Create daily shift reports and assist with weekly status reports.


• Identifies areas for continuous service improvements.


• Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel.


• Performs other job-related duties as required.

WHAT YOU’LL BRING

• Three (3) years’ experience in a team lead or supervisory role.


• Four (4) years’ experience as a hand-on IT Service Desk Tech, IT Field Support Operations Tech highly preferred.


• Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum experience requirements indicated above.


• Experience in the Casino and/or Gaming industry a plus!