Support Technician

Title: Support Technician
Department: Tier-1 Support
Hours: M-F 8am-5pm CST

About Us
IP Pathways is a premier Managed Service Provider (MSP) delivering cutting-edge IT solutions and unparalleled service. We turn IT into a strategic investment, helping businesses move faster, innovate, and gain a competitive edge.

Job Summary
Join our rapidly growing team at IP Pathways, where we have doubled in size over the last few years! As a Support Technician, you will provide first-level technical support to our customers, primarily interacting with IT professionals and end-users. This full-time role is perfect for a self-starter with excellent communication skills. While technical expertise is essential, we are committed to training the right candidate on our comprehensive product set.

Key Responsibilities

• Patch systems and monitor backups, addressing related issues.


• Respond to client system tickets, escalating as necessary to on-call engineers.


• Maintain high levels of customer satisfaction and continuously strive for improvement.


• Support and maintain our data center networks.


• Provide technical support for our full product suite.


• Perform additional duties as assigned.

Requirements

• 1-2 years of experience supporting or implementing technology solutions.


• Experience or exposure to the following technologies is preferred:
  
  
  
  • Networking and system infrastructure (servers, switches, firewalls, etc.)
  
  
  • Linux-based operating systems and command-line tools (bash, vim, etc.)
  
  
  • Windows patching using automated systems and manual management via Windows Update.
  
  
  • Troubleshooting a wide range of Windows Operating System issues.
  
  
  • Firewalls and network security devices.
  
  
  • Cisco VoIP, wireless networks, VPN (IPSec, SSL, etc.), load-balancing, and application acceleration.
  
  
  
  


• Excellent written and verbal communication skills.


• Strong multitasking abilities and attention to detail.


• Team-oriented with the ability to thrive in a fast-paced environment.

Qualifications

• Associate's degree in computer science, Information Technology, Engineering, Business Systems, or relevant IT certifications preferred, but not required.


• Knowledge of firewalls, whitelisting/blacklisting, and VPN setup/troubleshooting.


• Familiarity with server and PC hardware, including component replacement.

Physical Requirements

• Ability to rack servers, switches, and other data center equipment.

Why IP Pathways?

• Competitive Benefits: Lucrative healthcare benefits and 401k with company match.


• Work/Life Balance: Flexible and accommodating work schedules to support family needs.


• Ongoing Training: Opportunities for continuous education and certifications in sought-after technologies.

Next Steps
If you are looking for a challenge and want to join a culture of technical excellence and customer dedication, apply today!

Sponsorship/Relocation
Applicants must be authorized to work in the United States on a full-time basis. Sponsorship for employment visa status and relocation reimbursement are not offered for this position.