Support Technician, Device Repair (226 Days) Bond Funded

•    Required High School Diploma or GED
•    Required Entry Level Direct - One year experience in technical support and hardware and software troubleshooting
•    Experience in hardware and software troubleshooting
•    Strong documentation and inventory tracking skills.
•    Ability to work efficiently in high-volume repair environments.
•    Strong troubleshooting and diagnostic abilities.
•    Knowledge of laptop and Chromebook hardware components
•    High-level attention to detail
•    Ability to lift and move equipment up to 50 pounds
 

•    Diagnose hardware failures on laptops, Chromebooks, tablets, and other district devices.
•    Evaluate damaged devices to determine repair viability.
•    Perform repairs including screen replacements, keyboard replacements, motherboard swaps, charging port repairs, battery replacements, and casing repairs.
•    Salvage usable parts from non-repairable devices to support repair operations, and utilize harvested components from non-repairable devices when appropriate to reduce costs.
•    Install and test newly purchased replacement parts as needed.
•    Track repair metrics, cost savings, and inventory recovery efforts.
•    Ensure repaired devices meet operational and quality standards before redeployment.
•    Test devices after repair to confirm full functionality.
•    Ensure devices are updated with required district applications and security settings.
•    Maintain an organized repair workspace and proper handling of electronic components.
•    Support inventory preservation initiatives through repair and refurbishment efforts.